In-Plant Liaison II-1st Shift at Deluxe
Townsend, MA 01469
About the Job
Position is a liaison between the distribution center and the customer care centers in resolving customer service concerns related to quality and service commitments.
Researches and resolves questions from CAL, e-mail, and / or phone from Customer Care Center Representatives or distribution center employees regarding WIP. Updates orders and customer information and returns in a timely manner. Investigates and resolves orders.
Provides regular feedback to Team Manager and Production Employees regarding common issues with orders and potential solutions.
Maintain knowledge of the press, current printing processes and develop continuous process improvements that support the Lean philosophy and work environment.
Basic Qualifications:
Education and Experience: HS/GED
Basic PC skills and knowledge of Microsoft Office Suite.
Preferred Qualifications:
Experience: Strong verbal and written communication skills. Analytical skills.
Additional Basic Qualifications:
Must be 18 years of age or older
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
EOE/Minorities/Females/Vet/Disability
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.
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