In-Room-Dining Coordinator - RAFFLES

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

• Answer In-Room Dining phone within 3 rings, using correct salutations and telephone etiquette.
• Operate the computer system for order-taking, check printing, closing out checks and printing reports.
• Maintain knowledge of all menus (including Daily Specials, Alternative Cuisine, wine list, etc.) and of the service of food and beverage items offered by the department and the hotel.
• Up sell to guests as well as confirm their order before thanking them.
• Complete side work as assigned.
• Record all guest charges, gratuities and cash transactions accurately.
• Coordinate between the server and kitchen for smooth, coordinated service.
• Work Authorization in the U.S.  

• Six months minimum food and beverage experience.
• Working knowledge of food, wines, spirits.
• Excellent mathematical skills.
• Computer skills are helpful but not required.

• Employee benefit card offering discounted rates in Accor worldwide for you and your family. 
• Excellent Company benefits including medical, dental, vision and life insurance. 
• Personalized development opportunities across Accor's extensive brand portfolio.  
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21