In Room Dining Order Taker- Full Time - Ocean Casino Resort

About the Role

The In Room Dining Ordertaker is responsible for answering phone calls and taking in room dining and amenity orders over the phone.

Position Responsibilities

• Dispatching in room dining orders and amenity orders to servers
• Up sell and promote items
• Answer guest questions regarding Food & Beverage Menu

• Responsible for inputting order into point of sales system in a timely manner
• Responsible for closing all open checks to the appropriate account
• Excellent phone and customer service skills. Good memory, detail oriented with keen awareness of surroundings
• Good organizational and computer skills
• Performs all other related and compatible duties as assigned.

• Excellent phone and customer service skills

Essential Functions

• Communicate (hear, speak, read, and legibly write in English) with and promote positive co-worker and guest interactions, maintain professionalism at all times while working with other employees, Departments and guests

• Ability to use writing implements and small workstation areas
• Shift assignments may be irregular, and will cover days, nights, weekends and holidays
• Ability to handle all types of guest related situations
• Ability to sit, walk, stand, bend, lift, reach, pull, push, kneel, squat and grasp
• Ability to bend to speak through window opening waist high and into microphone chest high

• Must be able to walk and stand for entire shift
• Ability to work in a high-pressure environment

What’s Required

• Minimum of 6 months’ experience as an Order Taker in high volume and/or Room Service environments
• Ability to effectively communicate with guests, co-workers and management
• High School Diploma or equivalent
• Ability to effectively communicate in English