For a quick application text APPLY to 82174

The In-Transit Repair (ITR) team is responsible for dispatching damaged units to ITR dealerships for repair across the US and Canada. The ITR Analyst is required to review the submitted case, damage photos and come to a determination if the vehicle should be repaired prior to final destination delivery. The ITR analyst will review repair estimates and determine if the estimate exceeds the threshold of allowable damage based on state and Stellantis disclosure laws. Vehicle will either be repaired and shipped on to final destination dealer as new, repaired and sent to auction, or scrapped. 

Duties Include: 

• Receive ITR casesthrough the Outbound Transportation (OBT) System

• Review cases to ensure ITR submission guidelineshave been followed and the necessary documentation has been submitted

• Ensure all cases are reviewed daily and dispatched

• Review Vehicle Delivery Receipts to ensure damages are signed off by both parties

• Ensure damages being reported match the damages on the Vehicle Delivery Receipt

• Review dealer repair estimates, verify parts/labor rates and determine preliminary category of vehicle

• Review damage photos to validate damages coincide with damages noted on the delivery receipt

• Request additional information when needed

• Conduct daily follow-up with dealers on repair status and timing

• Review paid Transportation claims for units where diversion was requested

• Create diversion requests for required units in the Vehicle Buy Back System

• Create disclosures for diverted units consigned to auction in VBBS

• Complete documentations for scrap units that are sent to LKQ

• Interact with auction personnel regarding the pickup of diverted units to auction when required

• Interact with Business Centers personnel regarding case management when required

• Oversee all stolen vehicle reports

• Report all stolen vehicles to Stellantis security for vehicle tracking initiation.

• Obtain and provide required documentation to recover stolen units from tow yards

• Onboarding of additional ITR dealerships

• Work with Stellantis Fleet team on repair status and timing updates

• Identify and provide relevant information to management towards process improvement

Requirements: 

• High School degree, Associate degree preferred

• General vehicle knowledge Understanding of dealership operations

• Ability to understand and perform light mechanical work

• Proficient with computer systems, including MS Office applications

• Excellent communication and interpersonal skills

• Valid Driver's/Chauffeur's License

The compensation offered for this position will depend on qualifications, experience, and geographic location.

The starting compensation is expected to be:

We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. 

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at leaveofabsence@dealertire.com or via phone at 833-483-8232.