Inbound Customer Service Representative-Full time - Matt Hawks Insurance Agency Inc

Join Matt Hawks Insurance Agency, a customer-cented organization dedicated to providing exceptional service and support to our valued clients. We are located in Ogden, Utah, and take pride in our local community connections. As a Customer Service Representative, you'll play a vital role in ensuring our clients receive the highest level of satisfaction.

What sets us apart? We believe in fostering a positive and inviting atmosphere that encourages teamwork, growth, and personal development. Every day, you'll have the opportunity to make a difference in the lives of our clients by providing top-notch assistance and building strong relationships.

If you thrive in a people-oriented environment and possess a passion for delivering excellent service, Matt Hawks Insurance Agency is the place for you. Apply now and become a part of our dedicated team!

Salary Range: $18.00 - $20.00 per hour

Hourly Base Salary + Commission + Bonus Opportunities

Retirement Plan

Paid Time Off (PTO)

Flexible Schedule

Mon-Fri Schedule

Evenings Off

Hands on Training

Teledoc Access benefit for Remote Healthcare

Responsibilities

Client Support: Provide friendly and efficient customer support, addressing inquiries and resolving issues in a timely manner.

Policy Assistance: Perform policy reviews, Assist clients with policy-related questions, changes, and updates, ensuring accuracy and thoroughness.

Claims Handling: Process and facilitate claims, guiding clients through the claims submission process and ensuring a seamless experience. Writing new policy's.

Problem Solving: Identify and resolve customer concerns, demonstrating strong analytical and critical thinking skills.

Documentation: Maintain accurate and detailed records of interactions and transactions to ensure a high level of service.

Relationship Building: Build and nurture relationships with clients, fostering loyalty and trust.

Candidate is required to hold an active Property & Casualty Insurance license

We provide training material to study for the state Property & Casualty exam, and we reimburse for the 1st successful attempt

Customer Focus: Strong commitment to providing exceptional customer service, with a genuine desire to help and support clients.

Communication Skills: Excellent verbal and written communication skills, with a professional and friendly demeanor.

Problem Solving: Ability to analyze situations, identify solutions, and make informed decisions.

Attention to Detail: Meticulous attention to detail and accuracy when handling client information and documentation.

Team Player: Ability to collaborate effectively with colleagues and contribute to a positive and inclusive work environment.

Organization Skills: Strong organizational and multitasking abilities, with the capability to manage multiple priorities.