Inbound Medical Support Specialist at TEKsystems

Inbound Medical Support Specialist

Will be working fully onsite in Tempe, AZ!

You’ll enjoy…

Standard Hours – Monday-Friday 6:00AM – 6:00PM (an assigned 8 hour shift )

Competitive Pay – $19.25 on contract with an increase to $20 when hired on permanently

Opportunity to work for growing healthcare company!

A day in the role…

• Assist members & patients through chat, email & inbound calls – approximately 40 - 60 Per Day.

• Respond to general inquiries from patients regarding their account such as insurance/billing, appointment management, or prior authorizations.

• Coordinate care among our members' care partners such as pharmacies, testing labs, specialists, & insurance providers.

• Resolve general tech issues & problem solve a resolution for the member.

• Become comfortable in navigating our systems such as RingCentral, Slack, G-Suite, Zoom, & our Electronic Medical Record System.

Health Plan Knowledge| Provider Communication| Medical Terminology |Customer Service

Core Experience:

·      1 year of call center & 1 year of face to face customer service

·       2 years of medical administrative experience

·      Strong verbal and written communication skills

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.