Incident Management Senior Lead Systems Operations Engineer - Wells Fargo
BOSTON, MA
About the Job
About this role:
Wells Fargo is seeking a Senior Lead Systems Operations Engineer in Technology as part of Commercial and Corporate & Investment Banking Technology. Learn more about the career areas and lines of business at wellsfargojobs.com .
As the GlobalLlead of Commercial and Corporate & Investment Banking Technology F1 Incident Management, you will be responsible monitoring the production support environment by interfacing with team members, resource coordination for production and performing escalations. Expectations are to ensure optimum availability is achieved and provided for our external customers and internal partners through the effective use of resources for supporting end-to-end system availability and performance.
In this role, you will:
+ Lead a team of F1 members who work on the resolution of complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
+ Drive a global F1/ incident management strategy
+ Drive resolution of incidents with reputational, regulatory, compliance, customer, or business impact that require an immediate coordinated response and timely communications
+ Partner with Incident Communicator, Platform, and Business teams in driving resolution activities
+ Identify opportunities for process improvements within technical support strategies and plans and contribute to increasing system efficiencies and lowering the human intervention time on related tasks
+ Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
+ Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
+ Make decisions on technical changes and enhancements
+ Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
+ Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals
Required Qualifications:
+ 7+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
+ 7+ years of application production support, systems support, managing command centers or major incident management experience
+ 7+ years of application and infrastructure domains, including Web, Application, Database, and Server technologies experience
+ 7+ years of incident management, problem management, and change management experience
+ 7+ years of Command Center operations or Major Incident Management experience
+ 7+ years of facilitating virtual, enterprise-level meetings for production events experience
+ 7+ years of assessing and supporting complex technical issues and initiatives related to large-scale systems experience
+ 7+ years of utilizing monitoring software/tools experience
Desired Qualifications:
+ Experience working with Service Now or equivalent
+ Experience working with Microsoft Teams or equivalent
+ Window, Linux Server OS, Network & routing topology, & IT Support fundamentals
+ Physical and virtual server technology fundamentals
+ Experience working with Cloud technologies
+ Experience working in an Agile team environment
New York Pay Range: $138,500 to $287,600
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$126,400.00 - $287,600.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
+ Health benefits
+ 401(k) Plan
+ Paid time off
+ Disability benefits
+ Life insurance, critical illness insurance, and accident insurance
+ Parental leave
+ Critical caregiving leave
+ Discounts and savings
+ Commuter benefits
+ Tuition reimbursement
+ Scholarships for dependent children
+ Adoption reimbursement
Posting End Date:
24 Oct 2024
* Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Company: WELLS FARGO BANK
Req Number: R-404543-2
Updated: Fri Oct 04 03:51:21 UTC 2024
Location: BOSTON,Massachusetts
Wells Fargo is seeking a Senior Lead Systems Operations Engineer in Technology as part of Commercial and Corporate & Investment Banking Technology. Learn more about the career areas and lines of business at wellsfargojobs.com .
As the GlobalLlead of Commercial and Corporate & Investment Banking Technology F1 Incident Management, you will be responsible monitoring the production support environment by interfacing with team members, resource coordination for production and performing escalations. Expectations are to ensure optimum availability is achieved and provided for our external customers and internal partners through the effective use of resources for supporting end-to-end system availability and performance.
In this role, you will:
+ Lead a team of F1 members who work on the resolution of complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
+ Drive a global F1/ incident management strategy
+ Drive resolution of incidents with reputational, regulatory, compliance, customer, or business impact that require an immediate coordinated response and timely communications
+ Partner with Incident Communicator, Platform, and Business teams in driving resolution activities
+ Identify opportunities for process improvements within technical support strategies and plans and contribute to increasing system efficiencies and lowering the human intervention time on related tasks
+ Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
+ Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
+ Make decisions on technical changes and enhancements
+ Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
+ Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals
Required Qualifications:
+ 7+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
+ 7+ years of application production support, systems support, managing command centers or major incident management experience
+ 7+ years of application and infrastructure domains, including Web, Application, Database, and Server technologies experience
+ 7+ years of incident management, problem management, and change management experience
+ 7+ years of Command Center operations or Major Incident Management experience
+ 7+ years of facilitating virtual, enterprise-level meetings for production events experience
+ 7+ years of assessing and supporting complex technical issues and initiatives related to large-scale systems experience
+ 7+ years of utilizing monitoring software/tools experience
Desired Qualifications:
+ Experience working with Service Now or equivalent
+ Experience working with Microsoft Teams or equivalent
+ Window, Linux Server OS, Network & routing topology, & IT Support fundamentals
+ Physical and virtual server technology fundamentals
+ Experience working with Cloud technologies
+ Experience working in an Agile team environment
New York Pay Range: $138,500 to $287,600
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$126,400.00 - $287,600.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
+ Health benefits
+ 401(k) Plan
+ Paid time off
+ Disability benefits
+ Life insurance, critical illness insurance, and accident insurance
+ Parental leave
+ Critical caregiving leave
+ Discounts and savings
+ Commuter benefits
+ Tuition reimbursement
+ Scholarships for dependent children
+ Adoption reimbursement
Posting End Date:
24 Oct 2024
* Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Company: WELLS FARGO BANK
Req Number: R-404543-2
Updated: Fri Oct 04 03:51:21 UTC 2024
Location: BOSTON,Massachusetts
Source : Wells Fargo