Incident Management Support - UNIX - Georgia IT Inc.
Philadelphia, PA
About the Job
Job Title : Incident Management Support - UNIX
Location : Philadelphia, PA
Rate : Market
Interview Process: Phone then onsite your company must cover expenses no Skype/webcam or phone-to-hire
***Excellent opportunity for an intermediate-level UNIX/Linux Administrator to receive training on Incident Management!
Description
The Incident / Service Manager is a member of the Production Support team & will be responsible for creating, implementing and sustaining tools and processes in maintaining the availability of over 50+ products and services. The opportunity exists here to bring on a more junior level support resource with a solid background in UNIX/Linux to be trained in Incident Management if they desire. This will be a hands on role and not just managerial.
Responsibilities
Help to define and execute:
Strong hands-on technical experience (previous experience as a Linux/UNIX system administrator is preferred)
Scripting / programming experience desired.
Experience working in the Cloud
Experience in supporting business objectives in a partnered/outsourced model is a nice to have.
Location : Philadelphia, PA
Rate : Market
Interview Process: Phone then onsite your company must cover expenses no Skype/webcam or phone-to-hire
***Excellent opportunity for an intermediate-level UNIX/Linux Administrator to receive training on Incident Management!
Description
The Incident / Service Manager is a member of the Production Support team & will be responsible for creating, implementing and sustaining tools and processes in maintaining the availability of over 50+ products and services. The opportunity exists here to bring on a more junior level support resource with a solid background in UNIX/Linux to be trained in Incident Management if they desire. This will be a hands on role and not just managerial.
Responsibilities
Help to define and execute:
- Service Levels and Adherence to them
- Monitoring Strategies, Tools and Procedures
- Stakeholder management and executive communications escalation
- Triage Procedures (including enhancing exiting triage procedures)
- Ensures that service-level issues are responded to and that normal service operations are restored as quickly as possible
- Identifies and leads the implementation of creative process and technology solutions within the team
- Provides mentorship and team development opportunities
- Assists in representing Production Support to the organization ensuring that high-availability and the ability to identify customer-facing issues is included in the development or deployment of new products and services.
- Identifies and recommends opportunities for "clean-slate process improvement with regards to incident management, fault monitoring, triage procedures and issue escalation
- Develops procedures for incident triage and management, metric and measure creation, management and administration of monitoring tools
- Ensures timely execution of scheduled and repeatable processes such as periodic system validations, daily triage, system monitoring and event log management
- Monitors systems and services for most efficient operation, identifying fault conditions as well as opportunities for further optimization
- Manage on-call list for various resources
- Maintains escalation and contact lists for mission critical systems and services
- At least 3-5 years of experience in a technology operations setting.
- Operations experience in a NOC or Production Support environment.
- Hands on technical background in Support or Engineering with strong working knowledge of UNIX/Linux.
- Ability to effectively identify, triage and drive resolution of incidents, assist in change management and deployment support.
- Experience within a fast paced rapid environment handling a high # of Incidents or tickets per day.
Strong hands-on technical experience (previous experience as a Linux/UNIX system administrator is preferred)
Scripting / programming experience desired.
Experience working in the Cloud
Experience in supporting business objectives in a partnered/outsourced model is a nice to have.
Source : Georgia IT Inc.
