Incident Response Sales Operations Lead (Unit 42) - Palo Alto Networks

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.  

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! 

Your Career

The Incident Response Sales Operations Lead will have the unique opportunity to partner closely with Unit 42 Incident Response sales leaders, Unit 42 consultants, clients, cyber insurance providers, and cybersecurity attorneys to assist with contracting, quoting, order fulfillment, and invoicing, as well as working with Unit 42 subcontractors for outsourced engagements. As the Incident Response Sales Operations Lead you’ll be responsible for improving scalability along with supporting the rollout of enhanced processes, programs, and tools to improve the Unit 42 team's effectiveness with Incident Response engagements during the pre-sales cycle. 

This role requires a strong, professional, and collaborative individual who is detail oriented, and is able to work cross-functionally to drive successful execution, as you will work closely with members of Unit 42 Sales, Unit 42 Customer Success, Unit 42 Consulting, our partners, , Unit 42 Operations, IT teams, our partners, our clients and more.

Your Impact

• Primary point of contact in pre-sales assistance with internal sales, the client, legal counsel, insurance, and other stakeholders
• Communicate our various ways to contract based on the use case
• Assist Sales, Unit 42 Consultants, Clients, and Incident Response partners on contract drafting such as statements of work, engagement letters, and master services agreements
• Assist with accurate Incident Response quoting in Salesforce
• Reporting of contract and quoting status for Incident Response inbounds 
• Work with clients and third parties to ensure seamless invoicing
• Ensure contracts are fully executed and tracked appropriately
• Collaborate with Incident Response leadership and Unit 42 authorized subcontractors for assisting with outsourced contracts
• Work with Legal on contract negotiations and template updates
• Ability to identify process improvements and recommendations for increased scalability
• Independently lead workstreams - Define the approach & plan, execute autonomously, and drive cross-functional alignment
• Review Sales central operations processes and policies to help enhance workflow and develop a stronger operating mode
• After-hours and weekend assistance may be required from time to time

Your Experience 

• 3+ years of sales support or consulting operations experience in a high-tech company, with demonstrated ability to work cross functionally with multiple teams
• Having previously worked in a client facing role
• Independent thinker with endless curiosity, who is enthusiastic, driven, positive mindset, keen to learn and a team player
• A self-starter with the ability to manage multiple inquiries at once
• Excellent analytical and problem-solving skills, combined with strong business judgment
• Having worked in a services or consulting organization or supporting a sales org
• Strong written, verbal, and presentation skills
• High level understanding of selling through a channel model
• Experience with Salesforce, Docusign, G-Suite, other SaaS tools
• BA/BS in business, economics or equivalent experience or equivalent military experience required

The Team

Unit 42 Consulting is Palo Alto Network's security advisory team. Our vision is to create a more secure digital world by providing the highest quality incident response, risk management, and digital forensic services to clients of all sizes. Our team is composed of recognized experts and incident responders with deep technical expertise and experience in investigations, data breach response, digital forensics, and information security. With a highly successful track record of delivering mission-critical cybersecurity solutions, we are experienced in working quickly to provide an effective incident response, attack readiness, and remediation plans with a focus on providing long-term support to improve our clients’ security posture.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $118000 - $191500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.