Indiana Account Manager - Allied Universal

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Become one of our Success Stories!

· Starting Wage $70,000 / Year

· Join the Nation's Largest Security Company, expanding Internationally!

· Make a difference in your community!

· Endless advancement opportunities.

· Medical, dental, and 401K benefits after 60 days for Full Time Employees!

Must have Valid Driver’s License!

Allied Universal is looking to hire a full-time Account Manager to supervise the day-to-day security operations of an assigned Enterprise Account client in Columbus, IN.  This Account Manager will supervisor the Indiana Campus sites for the Enterprise client.

Job Description:

Manage a team of security officers, site and/or campus supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support.

Ensure the client is provided with high quality security services to protect people and property.

Build, improve and maintain effective relationships with both client and employees.

Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service.

Provide excellent customer service to the client.

Function as a subject matter expert for client security operations.

Additional Responsibilities:

Ensure all required reporting and contract compliance requirements are met.

Assure regular communication of issues or program with Client.

Handle any escalated security issues or emergency situations appropriately.

Other management responsibilities as determined by Client or Enterprise Account Portfolio Manager.

Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates.

Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, EDGE training, annual formal performance evaluations, recognition, etc.)

Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.).

Assure communication of policies, company announcements and job openings through a consistently shared Weekly Update file sent to all account officers.

Meet all contractual scheduled hours with a minimum of unbilled overtime.

Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standards.

Develop / maintain operational procedures so that valid, site-specific post orders are always available for emergency reference by the security staff.

Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.

Take a proactive role in communicating with the client and meeting their needs; meet with client regularly, listen to issues, provide security and technical expertise and solutions.  Ensure complete customer satisfaction.

Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management.

Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal.

Qualifications:

Four-year degree in Criminal Justice, Business Administration or related field.

Previous Contract Security, facilities management, military or law enforcement experience

At least 2 years of business management/operations/supervisory experience (depending on size/scope of client).

Ability to develop and grow customer relationships.

Experience in hiring, developing, motivating and retaining quality staff.

Outstanding interpersonal and communications skills required.

Ability to work in a team-oriented management environment with the ability to work independently.

Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.

Previous payroll, billing and scheduling experience preferred.

Ability to work in a team-oriented management environment while having an entrepreneurial attitude.

Key Competencies:  Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results.

Are specific certifications required?  No

Key Requirements:

• Proven strong service orientation and excellent interpersonal and organizational skills.
• Ability to manage employee relationships and focus on development of direct reports.
• Proven ability to lead and develop a team.
• Ability to make decisions and conduct courageous conversations.
• Manage multiple tasks with ability to juggle priorities in complex situations with a diverse team of employees on an ongoing basis.
• Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image or brand.
• In-depth understanding of operational performance measures (Payroll, Scheduling, Training).
• Ability to work in a team-oriented management environment and to solve problems with a sense of urgency.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.