Indirect Collections Specialist - IH Mississippi Valley Credit Union

IHMVCU is seeking a motivated and detail-oriented Indirect Collections Specialist to join the team at our Headquarters office in Moline, IL.

The successful candidate should have the following skills/qualifications:

• High School diploma or equivalent.
• 6 months financial institution experience or external collection experience.
• Strong negotiation and communication skills, with the ability to effectively interact with members in challenging situations.
• Ability to confidently solve problems independently and possess skills conducive with being on a support team.
• Reliable, motivated, and strong organizational skills.
• Excellent attention to detail and analytical skills, with the ability to identify patterns and trends in member behavior.

Summary of the Position:

The Indirect Collections Specialist is responsible for collections of outstanding account receivable dollars from the existing indirect loan portfolio member base, resolving member billing issues and reducing delinquency. The expected result is to reduce the amount of losses for the Credit Union while assisting the member in repairing their credit. This position will entail frequent communication with various areas of the Credit Union as well as directly with the members through all lines of communication. This position is expected to use analytic skills to ensure each situation is handled properly, stay up-to-date on industry regulations and compliance requirements related to collections practices.

What are some of the responsibilities of an Indirect Collections Specialist?

• Contact members, utilize various skip tracing techniques and collection strategies to locate members to negotiate payment arrangements and resolve outstanding balances within guidelines. The expectation is to find a workable solution with the member that will result in ongoing and consistent timely re-payments.
• Manage individual queue of members to ensure they are contacted with proper guidelines.
• Responsible to ensure proper collection notices are communicated promptly. Performs other clerical and collection activities.

Being a team member of IHMVCU is more than just a job, we want to make differences in the communities we live in and serve. At IHMVCU you'll get:

• Outstanding training, plentiful support and tools needed to be successful in your career
• Competitive compensation
• 401(k) with company match and profit sharing
• Holiday pay & paid time off
• Education reimbursement
• Fitness reimbursement
• Community volunteering
• Health insurance including dental and vision
• Flexible Spending Accounts & Health Savings Accounts
• Employee Assistance Program (EAP)
• Access to fitness center

Move Up your career at IHMVCU with this great opportunity!

Physical Requirements:

• Sitting: Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
• Finger, handle, touch: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm. Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
• Lifting Demands: Up to 10 lbs.
• Visual acuity to do things such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.