Industrial E-Commerce Manager - Work Rocket

Imagine an industrial e-commerce career where you can shape the department according to your vision while collaborating directly with the company president. Dive into an exciting role that offers the potential to earn $80,000 or more annually and build meaningful connections with clients and colleagues.

Due to Expansion, Arc3 Gases, an independent distributor of industrial gases, is seeking the addition of an Industrial E-Commerce Manager to join their team at their corporate headquarters in the Dunn, NC area.

If you have 3+ years of B2B E-Commerce experience, this is a career you should explore more!Experience using TIMS, PIMS, or EvolX platforms is a plus!

Why you should consider joining the Arc3 Gases Team:

• Competitive Compensation: Seize this incredible opportunity to earn $80,000 or more annually based on your experience, with added annual profit-sharing and performance bonuses!
• Extensive Benefits Package: Enjoy health, dental, and vision insurance, free life and accidental death insurance, free short and long-term disability coverage, a 401(k) with company match, 2 weeks of PTO plus 1 floating holiday, mental health benefits, and wellness programs.
• Build Your Ideal Department: Take advantage of this fantastic opportunity to develop a new department according to your vision!
• Energized Company Culture: Join a team that values strong interpersonal connections with clients and each other.

Schedule:

• Monday – Friday: 8:00 AM – 5:00 PM

Duties and Responsibilities:

• Collaborate with the VP of Sales, Sales Managers, and Regional Managers to align E-commerce promotions with overarching sales initiatives, ensuring promotional activities are accurate and effective.
• Develop and maintain engaging online business promotions to enhance customer interaction and sales potential.
• Manage the overall operations of E-commerce platforms and systems, aimed at ensuring seamless day-to-day functionality and user satisfaction.
• Set up new E-commerce accounts, defining roles and privileges, confirming pricing structures, and facilitating internal collaboration with the billing department to streamline account management.
• Manage E-commerce operations including monitoring daily orders, data analysis, report creation, and confirming all orders have been received by the branch and shipped on time.
• Analyze product data on the E-commerce platform for accuracy and quality, adjusting as necessary to maintain high standards.
• Train and manage staff to maintain inventory data in our ERP system to support E-commerce activities.
• Train staff to identify errors, prioritize issue escalations, and communicate with a sense of urgency to resolve issues effectively and maintain high customer service levels.
• Manage relationships and maintain necessary API connections with E-commerce vendors such as Computers Unlimited, DDS, and EvolXto ensure API connections are maintained as needed.
• Keep an "Eyes Up" approach to technology and innovation, continuously seeking and integrating advancements to provide a cutting-edge user experience.
• Maintain site and product SEO to enhance visibility and drive traffic.
• Maintain relevant support documents and resources to assist customers and staff in navigating and utilizing the E-commerce system efficiently.
• Collaborate with the IT department to establish site analytics and use those insights to drive improvements in E-commerce strategies.
• Perform other duties as required, adapting to evolving business needs and technological advancements.

About the Company: Arc3 Gases is a family-owned, independent distributor of industrial gases, welding supplies, safety products, and hard goods used in metal fabrication industries. We prioritize family values and focus on people while safely delivering solutions to the customers we serve. Our core values include trust, responsiveness, reliability, and technical competence.

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran, or any other characteristic protected by applicable law.