Information/Operations Technology Specialist - Fairbanks Sewer and Water*
Fairbanks, AK 99701
About the Job
Our Purpose is to help people enjoy a better life and communities thrive. Corix has been building, operating, and maintaining water, wastewater, electric, gas and sustainable energy utility infrastructure for many years across Canada and the U.S. Our vision is to be the preferred utility delivering co-created solutions our customers want. Throughout our history, we have helped communities to grow and thrive by implementing safe and efficient infrastructure solutions that meet their unique needs. At Corix our values are safety, integrity, excellence, and connection.
The Corix team has an opportunity for a Information/Operations Technology Specialist in Fairbanks, AK. The IT/OT Specialist provides technical support to the organization's internal users of computer applications and hardware to enable the technical capabilities of employees. Using an internal ticketing system, this position solves moderate complex IT issues that require a detailed degree of investigation. The IT/OT Specialist collaborates with network services, software and hardware vendors, IT Security and/or application development to restore service and/or identify problems and maintains a troubleshooting tracking log ensuring timely resolution of problems
What you'll do
- Instigates, analyses and resolves assigned tickets, triages most complex tickets for escalation.
- Diagnoses and troubleshoots both IT and OT hardware and/or software issues by conducting evaluations and testing
- Communicates and collaborates with other departments and vendors during investigation to solve issues and proactively prevent further issues
- Install, maintain, service and replace informational technology (IT) as corporate infrastructure upgrades and as projects are planned.
- Create new hire/user accounts ensuring appropriate permissions and access to identified applications.
- Closes user accounts in a timely manner.
- Provides solutions for common issues such as password resets and hardware replacements
- Resolves first level ticket issues following prescribed scripts and procedures.
- Logs, tracks, triages, and closes ticket inquiries and communicates status to users.
- Analyses ticket inquiry data and reports trends to manager
- Receives and enters into inventory a variety of IT/OT equipment to various offices.
- Assist in tracking inventory. Receiving returned equipment to IT/OT inventory, as well as assessing if the equipment if usable or needs to be sent for repairs.
- Identify and implement process changes
- Participates in identifying and rollout of new IT/OT Support processes and systems
- Participates in the planning and rollout of new IT/OT Support processes and systems
- Work on moderately complex projects with ability to delegate time effectively to complete projects on a case-by-case basis.
- Respond to outages 24/7. Receives calls on the weekend to troubleshoot IT/OT from Operators on shift or on-call operator
- Assist the Senior IT/OT Specialist to install, maintain, service and replace operational technology (OT) as corporate infrastructure upgrades and projects are planned.
- Assist the Senior IT/OT Specialist in efficient operations of SCADA, iOS, Windows, VM's (virtual machines), and network architectures.
- Assist the Senior IT/OT Specialist in the monitoring and maintenance of SCADA systems schema.
- Responsible for assisting in the monitoring and maintenance of SCADA systems schema
- Maintain status and maintenance records of all IT & OT equipment in the utility
- Support the implementation of operational and business critical application services projects
- Acts as part of a team and takes on tasks to build, manage, and maintain operational technology applications and installations deployed in the company's application and infrastructure portfolio
- Deliver new or changed infrastructure to support project deployments
What you bring
Education and Experience
- Associate of Science degree in Computer Science or related field AND 3 years relative experience required
- OR Bachelor of Science degree in Computer Science or related field, no work experience necessary
- A+, Network+, and MOS Certifications (MCP preferred, but not required).
- Sufficient knowledge/experience in MS Office and Crystal Reports to support them.
- Experience supporting controls, networks, infrastructure, and security systems.
- Experience in developing PLC and HMI solutions.
- Experience with controls power distribution layouts, panel layouts, hardware specification
- Sufficient knowledge/experience in Windows Server and .NET Framework operations to assist in user/system management.
- Valid driver's license and acceptable driving record per company insurance requirements
Nice to Have
- Competency in the operation and maintenance of:
- SCADA (preferred but not required)
Knowledge, Skills, and Abilities
- Demonstrated analytical skills
- Demonstrated ability to solve moderately complex problems
- Demonstrated diagnostic skills
- Demonstrated customer service orientation
- Required competency in the operation and maintenance of:
- Windows OS
- Apple OS to include iPads and iPhones
- Office 365
- Android phones
- Active Directory
- SCADA (preferred but not required)
- Ability to follow strict confidentiality and security procedures
- Ability to install, configure, troubleshoot and maintain all of the software applications and peripheral equipment used by the company
- Excellent communication and interpersonal skills; ability to communicate technical information to non-technical users.
- Excellent written communication and documentation skills
- Demonstrated ability to troubleshoot application and systems issues.
- Excellent client service skills in a demanding, deadline-driven environment.
- Strong organizational skills with high attention to detail.
- Strong analytical and problem resolution abilities with the ability to think clearly under pressure.
Please note:
Light to moderate physical activity, requires normal hearing and vision.
Life at Corix
- Paid Time Off and Holidays: We offer 18 days of PTO and 11 paid holidays,
- Health Benefits: The first day of the month after your start, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, health savings and flexible spending accounts and more.
- 401(k) Program: Employer contribution. Employer contribution made to the 401(k) plan are vested at 100% and start 30 days after your start.
- Additional Benefits: Other great benefits include company provided life insurance, parental leave, Employee Assistance Program, discounted pet insurance and discounts on hotels, cars, and more
- Grow at Corix: Certifications/ Licenses reimbursement and more.
People Focused and Inclusive Culture
We attract and develop connected, high performing people of diverse background, ethnicities and experiences, who achieve their goals in alignment with our purpose, vision, and values. Creating an inclusive and respectful work environment where everyone is included and able to do their best work and feel as though they belong.
Corix is committed to providing an inclusive and accessible candidate experience. Accommodations are available upon request. We thank all candidates for their interest; however, only those shortlisted will be contacted.
Management maintains the right to assign or reassign duties and responsibilities at any time.
Corix Group of Companies is an E-Verify participating employer.
EEOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, pregnancy, childbirth (or related medical condition), or any other characteristic protected by law.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
