Information and Referral Specialist - Action for Boston Community Development, Inc., (ABCD)

• Serve as the first point of contact for customers calling in or visitors arriving at the ABCD Central Office. 
• Facilitate connecting these callers/visitors to onsite staff, and is responsible for ensuring that all callers and visitors receive accurate and timely information while maintaining safety standards.
• Provide warm and welcoming reception for all callers and visitors to the Central Office.
• Inform visitors of safety measures and provide protective equipment, as needed.
• Provide visitors with appropriate referrals to all ABCD programs and services and information on required program protocols.
• Develop and maintain working knowledge of all ABCD programs and services.
• Work with departments to maintain up to date information on services to be provided to visitors.
• Direct visitor traffic to the appropriate waiting room and inform receiving staff of their arrival.
• Maintain a detailed log of all visitors entering the building and the departments to which they were referred.
• Maintain and provide up to date information on how clients can access program information and services.
• Identify needs and make recommendations on how to improve processes and/or information sharing to improve customer interaction.
• Assist with miscellaneous administrative tasks. 
• Perform other related duties as assigned from time to time.

• A minimum of a high school diploma and at least one to three years of relevant experience working in administrative or customer service environment required.
• Demonstrated proficiency in Microsoft Word and Excel required.
• Excellent oral and written communication skills.
• Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic, and cultural backgrounds.
• Bilingual skill in Spanish is required.

ABCD is a nonprofit human services organization that each year provides more than 100,000 low income residents in the Greater Boston region with the tools and resources needed to transition from poverty to stability and from stability to success.To fulfill this purpose, ABCD uses a comprehensive approach that systematically addresses the range of barriers faced by households in poverty, from day-to-day crises to long-term needs for jobs and education.