Information Security Analyst - Mid-Level at Kforce Inc.
Laurel, MD 20707
About the Job
- Analyze business requirements and translate them into technical specifications for ServiceNow solutions
- Design and develop custom applications and modules on the ServiceNow platform
- Configure and customize existing ServiceNow applications, including Service Catalog, Incident Management, Change Management, and Problem Management
- Develop and maintain workflows, forms, and user interfaces to improve user experience and efficiency
- Integrate ServiceNow with other business systems using APIs and web services
- Create and maintain scripts to automate tasks and processes within ServiceNow
- Develop and maintain reports and dashboards to provide insights into ServiceNow data
- Troubleshoot and resolve ServiceNow issues and incidents reported by users
- Provide technical support and guidance to ServiceNow users
- Collaborate with business analysts, stakeholders, and other IT team members to gather requirements and ensure successful project delivery
Requirements:
- Bachelor's degree in Information Systems, Computer Science, or related scientific or technical field and three (5) years minimum of relevant experience
- 5+ years of proven experience as a ServiceNow Developer with a strong understanding of the platform's architecture and capabilities
- Preferred to have experience in water and wastewater industry understanding of oracle utility applications
- Demonstrated experience working on large-scale projects in diverse team environments with a focus on ServiceNow development tools and techniques, including scripting in JavaScript, Jelly, and AngularJS
- Strong understanding of ITIL framework and best practices
- Service Now Modules: Experience with ServiceNow modules such as ITSM, ITOM, ITBM and CSM
- Skillset Integration Expertise: Experience integrating ServiceNow with other systems using APIs, web services, and middleware technologies
- Workflow and Automation: Ability to design and implement automated workflows to streamline processes
- Cloud Technologies: Familiarity with cloud computing concepts and platforms (e.g., Azure)
- ServiceNow Platform Expertise: Hands-on experience with ServiceNow development tools and techniques
- Communication & Collaboration: Excellent verbal and written communication skills, with the ability to work closely with stakeholders to translate business needs into technical solutions
- Problem-Solving: Strong analytical skills and problem-solving abilities, especially when working with large, complex data
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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