Information System Analyst - SNOW Ticketing from DenkenSolutions Inc

Currently, we are looking for talented resources for one of our listed clients. If interested please reply to me with your updated resume or feel free to reach out to me for more details at (949) 535-1608

Title: Information System Analyst - SNOW Ticketing

Location: Hillsboro-Beaverton, OR

Duration: 11 Months



Top Daily Responsibilities:

• Work on SNOW ticketing queue; creating help desk tickets; notifying team members via email when taking an open request and when the request is completed.
• Service Walk-Ups (Front-Line IT person) at IT Service Station for break\fix, resolve issues, triage incidents, and requests of various IT Services.
• Service Conference Rooms (Zoom) and User Cubical for break\fix, resolve issues, triage incidents and requests of various IT Services.
• - Support and handle new hire tasks; provision new systems for replacement and new hires setup

Additional Responsibilities:

• Service End-User Walk-Ups and by Phone.
• Assists in determining suitable software and/or hardware to meet user requirements.
• Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.
• Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses
• Maintaining an inventory of PC hardware equipment and software programs
• Providing relocation of PC systems as needed
• Meeting and coordinating with other local Technology department members on product installation, training, and support
• Coordinating with other areas and departments of the firm where overlap exists to develop efficient procedures and communications to streamline processes regarding product installation, training, and support to satisfy various department needs
• Assisting with special projects on various issues as needed
• Documentation; write and update documentation of all IT/Systems Processes
• May conduct training programs designed to educate an organization's computer users about basic and specialized applications.

Must have:

• 5+ years of experience in related field; supporting end-users (in person) in a corporate environment
• Knowledge of WIN 7/10 & macOS 12+
• Be able to troubleshoot; WIN 7/10, macOS 12+, Office 365, computers/laptops SW and HW (on Windows & Mac)
• Be able to troubleshoot video conference rooms
• Communication skills; be able to assist users and explain issues in non-technical terms so users to understand and communicate clearly with other team members verbally, writing, and processing flow charts
• Excellent customer service skills, strong attention to detail with excellent follow-up are preferred, with a sense of urgency in daily interaction with users and team
• Able to work independently as well as with a team
• Able to lift 40+ pounds of technical equipment
• Knowledge of network implementation, server hardware, software installation, and maintenance, in coordination with other corporate IT teams.
• Knowledge of ITIL and ITSM best practices
• Technical documentation experience

Nice to have:

• 4 year college degree in a relevant field
• IT CompTIA certifications; 2+years;
• General knowledge of networking such as TCP/IP routing on WANs and LANs, switches, firewalls, VPNs, SAN, and wireless

Release Comments: Backfill for Hillsboro, OR - Onsite requirement