Information System Specialist at EDI Specialists, Inc.
Southaven, MS
About the Job
Your Role
You will be the primary system support between IT, regional operations management, and warehouse floor users as it relates to order, SKU, location management, system troubleshooting/support, and issue escalation of warehouse-related system issues. As a 3PL provider, we will count on your information systems knowledge to help drive system efficiency for our warehouse.
Your Responsibilities
You will be the primary system support between IT, regional operations management, and warehouse floor users as it relates to order, SKU, location management, system troubleshooting/support, and issue escalation of warehouse-related system issues. As a 3PL provider, we will count on your information systems knowledge to help drive system efficiency for our warehouse.
Your Responsibilities
- You will be the primary support for local site system operational issues
- Basic troubleshooting of order and stock management issues
- Work with users on preventative action based on your findings
- Support with ticket creation, issue escalation, and follow-up
- Warehouse location and customer article maintenance
- Identify process changes that will impact system documentation
- Hardware troubleshooting such as printers, RF guns, and network
- Support release management activities by testing new functionality, verifying document changes, and more
- Train and support local users regarding coordinating reporting requirements
- Participate in training led by the IT team to be able to provide the first level of support
- Bachelor's degree in Computer Science, Information Systems, or an equivalent combination of education and experience
- 1+ years of technical experience working with 3PL products including WMS (Warehouse Management Systems), TMS (Transportation Management Systems), and OMS (Order Management Systems)
- 1+ years of operations experience working in warehousing or a supply chain environment
- 1+ years of experience working with Manhattan or Blue yonder
