Information Systems Manager - Des Moines Airport Authority

Job Summary:

Under the direction and supervision of the Deputy Director of Information Technology, the Airport Information Systems Manager is responsible for managing all technology systems and infrastructure that support the Airport's operations, from passenger services to operational systems. Supervises an IT technical team, coordinating with various airport departments, managing critical technology projects, and ensuring compliance with aviation regulations. This role ensures the effective integration, security, and performance of technology across the Airport, working closely with Airport departments, tenants, and external service providers to maintain smooth and efficient Airport functions.

Essential Job Functions:

• Oversee the implementation, maintenance, and support of all business applications and physical infrastructure, including structured cabling, network systems, servers, wireless networks, and telecommunication systems;
• Manage software upgrades, patches, and deployments with minimal disruption to business operations;
• Lead and manage technology projects, from planning and implementation to monitoring and support;
• Assists in the development and support of integration between non-connected Airport systems;
• Ensure high availability and disaster recovery capabilities for critical Airport IT systems;
• Assists in compliance with aviation industry regulations and cybersecurity best practices;
• Implement and maintain cybersecurity measures to protect sensitive systems like passenger data, ticketing systems, and Airport security operations;
• Lead and mentor the IT support team responsible for troubleshooting and maintaining Airport systems;
• Coordinate with external vendors and service providers to support Airport systems per service level agreements and manage technology-related purchases;
• Prepares technical reports and keeps work and safety records;
• Ensures the maintenance and upkeep of appropriate technical manuals, drawings, sketches and diagrams for technical equipment;
• Maintains a technical system repair shop and initiates supply action to obtain the appropriate test equipment, repair parts or replacements;
• Assists in the formulation and submittal of annual budget requirements as related to installation and maintenance of technical equipment, with oversight and follow through of budget throughout the fiscal year;
• Ensures that an accurate and current inventory and overview of all technical system installations are maintained, including integration and maintenance records;
• Assign tasks, set performance goals, and provide regular feedback and development opportunities for Airport IT Staff;
• Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including the present and potential work problems and suggestions for new or improved ways of addressing such problems;
• Responds to contractor and citizen questions and comments in a courteous and timely manner;
• Communicates and coordinates regularly with others as appropriate to maximize the effectiveness and efficiency of interdepartmental operations and activities;
• Establish and maintain effective working relationships with telecommunication providers, private contractors, airport tenants and the general public;
• Stay current on trends in aviation technology to ensure the Airport remains competitive and efficient
• Identify opportunities to improve Airport operations through technology, including the use of emerging technologies like IoT (Internet of Things), AI, and automated systems;
• Performs other related duties consistent with the role and function of the classification.

Required Knowledge, Skills and Abilities:

• Thorough knowledge of electronic, telecommunications, fiber optics and cable wiring systems;
• Ability to read and interpret complex technical and electronic schematics;
• Ability to understand, install and maintain a wide range of computer hardware and software systems;
• Strong understanding of project management methodologies;
• Ability to design and implement system interfaces from existing equipment to new;
• Experience with cloud-based applications and SaaS solutions;
• Familiarity with data management and analytics tools;
• Familiarity with NIST security standards;
• Ability to communicate effectively with others, both orally and in writing, using both technical and nontechnical language;
• Ability to lead and coordinate the work of others;
• Ability to inform and train others on systems and programs required under this classification;
• Ability to understand and follow oral and written policies, procedures and instructions;
• Ability to prepare and present accurate and reliable reports containing findings and recommendations;
• Ability to use logical and creative thought processes to develop solutions according to written specifications and oral instructions;
• Ability and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology.

Acceptable Experience and Training:

• Graduation from an accredited college or university with a bachelor's degree in Information Systems, Information Systems Security, Network and Communications Management, or Electrical and Computer Engineering; and a minimum of 7 years experience; or
• Graduation from an accredited college or university with an Associate's Degree in Electronics and ten years experience with electronics, computer and telephone systems; or
• Any equivalent combination of education, training, and experience which provides the knowledge skills and abilities necessary to perform the work.

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Essential Physical Abilities:

• Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively;
• Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to read technical documentation and manipulate small objects in confined areas;
• Sufficient manual dexterity with or without reasonable accommodation, which permits the employee to use hand and power tools and install parts and equipment;
• Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, which permits the employee to adjust to confined areas and work around construction sites and on the Airfield.