Information Systems Specialist - iQuasar

The Board's Division of Supervision and Regulation is seeking the services of an Information Systems Specialist. The Information Systems Specialist shall provide onsite Tier 1/2/3 helpdesk and desktop support to supplement the current team of technicians supporting a user base of approximately 500 users, most of which are co-located in Washington, D.C.

The candidate should demonstrate strong technical knowledge and experience with Office 2016 (including Outlook), Active Directory, Microsoft Skype for Business, Desktops/Laptops/Tablets, and iPhones. The successful candidate will be expected to interface with internal customers and various technical support teams. The demonstrated ability to provide excellent customer service, and follow standard operating procedures and processes is essential. The contractor is required to have:

1. At least three (3) years of experience in providing helpdesk/desktop support in Microsoft windows environment.

2. At least three (3) years of experience in troubleshooting (i.e., resolving problems with software, hardware, configurations, etc.).

3. Shall be customer service oriented and self-motivated.

4. Excellent written and oral communications are required, as this position will interface with clients via phone and e-mail and in person. Demonstrated ability to concisely summarize and document client issues is required.

5. Strong Level 1 network and VPN diagnosis and troubleshooting skills.

6. Experiences in using remote support tools to troubleshoot and assist users, Bomgar will be a plus.

7. Knowledge of iPhone smart phone support and administration.

8. Experiences with AV and conference room supports.

9. Demonstrated analytical and problem solving skills.

10. Strong interpersonal and communication skills who can work with people at various levels of the organization.

11. Experiences with PowerShell scripting and data analytics software will be a plus.

*** US Citizenship Required *** *** BS/BA in Information Systems, Computer Science or related field HIGHLY DESIRABLE ***