Information Technology Applications Administrator - Exploratorium

SUMMARY

The Information Technology (IT) Applications Administrator’s role is to manage, maintain and tune in-house computer software business applications. The IT Applications Administrator is also responsible for planning and coordinating the processes required for the provision of user applications necessary for business operations. This individual will apply proven communication and problem-solving skills to guide and assist user groups on issues related to the design, development, and deployment of mission-critical information and software systems. The IT Applications Administrator reports to the IT Manager.

ESSENTIAL FUNCTIONS

Strategy & Planning

• Ensure that business application systems meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues, and responsible specifically for museum CRM (Salesforce CRM), Email Marketing (Salesforce Marketing Cloud), transactional systems (ticketing point of sale  and related integrations)
• Review and analyze existing business systems effectiveness and efficiency, and then develop strategies for integrating, improving and leveraging these systems
• Cultivate and disseminate knowledge of business application systems and best practices
• Software product and vendor selections including identifying and gathering requirements, setting evaluation criteria, coordinating demonstrations, proof of concepts, selection, deployment and ongoing education and best-practices

Acquisition & Deployment

• Evaluate, install, configure, and deploy new applications, and/or enhancements to existing and new transaction systems and business applications, and keep users informed through regular meetings and communication with users
• Collaborate with application owners in the testing of new software programs and applications
• Ensure that any new software integration into museum transaction systems and other business applications meets functional requirements, system compliance, and interface specifications
• Install application enhancements and upgrades
• Liaise with company’s software suppliers for prompt resolution of any problems or emergencies

Operational Management

• Project manage and provide direction for IT and other departments in support of business operations
• Assist with planning and coordination of yearly PCI and other compliance certifications as well as ensuring changes to applications adhere to best practices
• Primary responsibility for CRM, transactions systems, POS and business intelligence
• Compile and maintain inventory of business application software and systems assets and their corresponding contracts/agreements
• Develop and communicate training and documentation for end users, hold clinics as necessary, and other user-related activities
• Create required reports in response to business user needs
• Additional duties as required

MINIMUM QUALIFICATIONS

• Two years’ related work experience with Salesforce CRM
• Proficiency with Microsoft Excel
• Four years’ direct experience managing applications and/or systems management
• Proven experience in overseeing the direction and implementation of software solutions
• Working knowledge of server and PC operating systems
• Excellent project management skills and/or substantial exposure to project-based work structures
• High level of interpersonal skills
• Excellent ability to think logically combined with creativity to solve unusual array of questions and problems
• Organized, energetic, positive, work effectively under pressure, and manage multiple tasks
• Ability to maintain confidentiality within and outside the museum
• Ability to work evenings, weekends and holidays

PREFERRED QUALIFICATIONS

• Experience in nonprofit organization overseeing retail and transactional and/or ticketing systems
• Salesforce Certified Administrator (ADM-201)
• Experience managing retail operations and inventory management with Shopify or similar product
• Experience working with GL accounting systems

PHYSICAL REQUIREMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to utilize a computer and general office equipment
• Ability to move quickly from place to place
• Ability to grasp, twist, reach and bend
• Ability to lift and carry up to 50 lbs. short distances

APPLICATION DEADLINE

This position is open until filled

HOW TO APPLY

This is a regular, full-time (37.5 hours per week), non-exempt, union position that includes benefits. The starting range for this role is $47.70 to $50.52. This range represents steps 1-3 on a 6 step union pay scale. Please, no phone calls in regards to this job. To apply, please visit the Exploratorium job page.

The Exploratorium is proud to be an equal opportunity employer and values diversity, inclusion and respect.  We welcome and strongly encourage applicants from all backgrounds. All qualified applicants will receive consideration for employment.

Exploratorium

Piers 15/17, San Francisco, CA 94111

Website: https://www.exploratorium.edu/about/jobs. No phone calls, please

The Exploratorium is committed to a diverse workforce.

Powered by JazzHR