Information Technology Help Desk I - Homer Electric Association

Homer Electric Association (HEA) is a member-owned electric utility serving the central and southern areas of the Kenai Peninsula in Alaska. We are excited to be seeking an Information Technology Help Desk I to join our team in Homer. We truly believe in the Cooperative values of integrity, accountability, innovation and commitment to community and a successful candidate will have an opportunity to directly impact these values.

DUTIES AND RESPONSIBILITIES:

• Serve as a first point of contact for customers seeking technical assistance with cooperative technology.
• Perform both in person and remote troubleshooting through diagnostic techniques as directed.
• Monitor and respond to support requests using the phone, email, texts, and the appropriate task training software. Documents support interactions, time and resources used in the help desk software program.
• Participates in development of customer training programs by identifying learning issues and recommending training opportunities.
• Supports testing and reviewing of new technology, the integration with existing technology and document issues as directed.
• Support the installation and configuration of technologies serving both the company and individual users to the standards identified in the department library as directed.

EDUCATION, LICENSE & EXPERIENCE:

• High school graduate or equivalent.
• Two years of prior experience providing technical support for an office, retail, or school environment.
• In lieu of the experience requirement a 1-year certification or training program may be submitted.

HEA is an Affirmative Action and Equal Opportunity Employer; Minorities/Women/Veterans/Disabled.

We invite you to join our team of professionals at Homer Electric Association. Come explore the extraordinary offers with work/life balance, competitive pay, and excellent benefits. Our employees enjoy a rewarding career with opportunities for growth and development. To learn more about Homer Electric Association, please visit us at www.homerelectric.com