Information Technology Manager - BATHING BRANDS INC

Bathing Brands, a national leader in distributing, installing, and maintaining steam and sauna bathing environments, is searching for a full-time, on-site IT Manager for our Wheeling, IL. office.

IT Manager Overview

The Information Technology Manager will be responsible for all IT needs of our small company (under 100 employees). This is an opportunity to take our existing infrastructure create and refine systems, procedures, and policies, plan and execute hardware needs, and recommend and implement IT initiatives aligned with company goals. You will also address day-to-day helpdesk needs for our team, and devise and implement IT training for safety, efficiency, and productivity.

Please note that this is an onsite position and may require some work after normal business hours or weekend work.

Responsibilities

• Identify, plan, and act on opportunities to improve, maintain, and implement computer systems, hardware, and network installation.
• Establish, measure, and define IT goals and maintain an IT roadmap.
• Develop and implement IT policies related to network security, disaster recovery, IT infrastructure, and best practice guides for the organization.
• Analyze resource utilization and develop strategies to optimize performance.
• Run regular health checks on system, network, and data security.
• Manage, oversee, and determine timeframes for IT projects, including system updates, upgrades, migrations, and outages.
• Monitor and analyze the success of IT initiatives and projects and continually develop and evaluate new technologies and tools for the company.
• Troubleshoot issues with network hardware equipment and peripherals such as servers, switches, firewalls, copiers, phone systems, etc. as issues arise.
• Set up, distribute, and support user devices such as PCs, tablets, smartphones, and VoIP phones and keep a detailed inventory of these devices.
• Provide help desk support to end-users for hardware and software-related issues.
• Coordinate and assist in performing end-user device updates.
• Develop and maintain IT SLAs
• Ability to research solutions for network or end-user issues.
• Recognize problems beyond scope of ability and seek assistance from appropriate sources (internal or external).

Qualifications

• Knowledge of industry-standard computer hardware and software systems
• Ability to work in a fast-paced, dynamic, and rapidly growing company while meeting deadlines
• Effectively manage multiple items/issues/requests and be able to prioritize those, following up as needed to ensure timely and successful completion
• Be self-motivated and creative with exceptional troubleshooting, analytical and problem-solving skills
• Exceptional attention to detail, organization, time management, and follow-through skills are a must
• Proficiency with Windows and iOS operating systems
• Proficiency with O365 applications
• Ability and willingness to learn new skills

Benefits

When you join Bathing Brands, not only do you get to work with some great folks, but you’ll enjoy comprehensive benefits too.

We offer:

• A caring company culture with a casual yet professional work environment
• PTO, holidays, and an annual paid community day to spend with a charity of your choice
• Company-subsidized Blue Cross Blue Shield health insurance plans available along with dental, vision, and company-paid group life insurance
• Employee Assistance Program (EAP)
• Employee Referral Program
• 401(k) Retirement Plan with annual company matching funds
• Bi-annual Profit Sharing Program

We proudly celebrate over 55 years of service to the bathing industry. Bathing Brands is uniquely comprised of technicians, designers, educators, and bathing specialists, unified by a desire to advance steam and sauna for both residences and health and wellness facilities. We are an Equal Opportunity Employer.

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