Information Technology Specialist II (Hardware/Networking/Infrastructure) - Hybrid - Helio Health

The mission of Helio Health Inc. is to promote recovery from the effects of substance use and mental health disorders and other health issues. To support this mission, the Information Technology Specialist II provides hardware, network support, training and troubleshooting in a multi-site behavioral healthcare facility. This is a great opportunity to implement solutions for new facilities and acquisitions in a rapidly growing organization. This role will work a hybrid position supporting our Rochester based programs.

In addition to Helio Health’s comprehensive benefits package, Full-Time hires for this position are eligible for a Sign-On incentive up to $1,500!

Pay Rate: $70,000.00 - $85,000.00 per year

• Provide software, hardware, and network support in a multi-site healthcare facility.
• Perform general network maintenance, monitor systems, and ensure reliable connectivity.
• Design solutions for new facilities and acquisitions.
• Administer Windows Server environments, maintain firewalls, Wi-Fi, and network switches.
• Support users with technical advice and problem resolution.
• Administer Office 365, including Microsoft Teams and SharePoint.
• Ensure backup, recovery, and security procedures are in place.
• Monitor network utilization and upgrade requirements.

• Bachelor’s degree in Information Technology or similar field preferred.
• Minimum of 5 years of IT experience; healthcare experience is a plus.
• Certifications like Network+, CCNA, A+, MCSE are highly desirable.

Our Comprehensive Employee Benefits Package Includes:     

• Health insurance including dental and vision for employees and families. 
• Paid Vacation and Sick leave - No Waiting Period for accruals. 
• Paid holidays, including a floating birthday holiday. 
• 401(k) plan with up to 5% company match. 
• Company paid short-term disability insurance. 
• Company sponsored life insurance. 
• Employee Assistance Program (EAP). 
   

Helio Health provides equal opportunity to all employees and applicants for employment, without regard to race, creed, color, sex (including pregnancy, gender identity and sexual orientation), parental status, religion, national origin, citizenship, status as a victim of domestic violence, age, military or veteran status, handicap or disability, family medical history or predisposing genetic characteristics or carrier status, marital status, family status, political affiliation, felony conviction record, status as a victim of a crime, or status as an employee who has complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit, or any other categories, status or activity protected by federal, state or local law.

Salary and hourly compensation ranges are provided in accordance with NYS law and are based on Helio Health's good faith belief of what is accurate at the time of posting. Salary and hourly compensation offers are based on candidate's education level and experience relevant to the position and also take into account information provided by the hiring manager and program.