Infrastructure Analyst - Senior - Lumen Solutions Group, Inc.

Position Title: Infrastructure Analyst - Senior
Infrastructure Analyst - Senior primary role is to provide production system operations and maintenance (O&M) support for end-users, applications, infrastructure, platforms, or network services for eMD device deployment. They will also serve in a lead technical role contributing to one or more projects of moderate complexity as the technology subject matter expert. When involved
with a project team, acts in a consultative manner and provides technical subject matter expertise, system administration, and technical support services. Works on moderately complex tasks and projects and support issues that involve a degree of risk or may impact business unit performance. Utilizes individual level of expertise within one or more areas of specialty.
Skillset:

• Troubleshoots existing information systems, applications, middleware, or networks to identify errors or deficiencies. Brainstorms possible solutions and evaluates alternatives against decision criteria.
• May lead team responsible for the resolution of support issues escalated by senior operations, development personnel or service provider personnel. Works with vendors during the problem resolution process as needed.
• Provides technical expertise across business functions. Identifies opportunities to improve business processes via new technologies.
• Researches and analyzes technologies within area of required expertise.
• Assesses emerging technologies. Evaluates and may recommend new products or tools for the organization.
• Makes recommendations that may influence the long-term technology strategy and planning for multiple business units.
• Assists in the development and analysis of source selection strategies.
• Works with service providers to ensure that their in-scope technical solutions are consistent with the enterprise business strategy and architecture.
• Serves as a consultant and escalation point for issues. Provides project managers with technical consultation and advice, enabling quick response to inquiries related to the program/project.
• Provides technical analyses to help define, assess, and monitor the technical aspects of the program/project or service.
• Designs innovative solutions using new technologies. Recommends short-term alternatives when appropriate.
• Provides support for Sr. Principal Technologist s representation of Client relevant, industry forums.

***Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen s client, allowing the user access to the required systems and technology.***