Infrastructure Configuration Consultant - Mainframe Performance and Capacity at PNC Financial Services Group

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Infrastructure Configuration Consultant you will work within PNC's Mainframe Software organization. You will be based in Pittsburgh, Cleveland, Birmingham, or Dallas.

Qualifications:

- Previous work experience in the Mainframe environment.
- Proficient in Mainframe JCL, SAS, IBM WLM REXX and IBM Utilities. - Knowledge of IBM zSystems, Dell/EMC Storage and replication software and IBM Virtual Tape hardware preferred.

Abilities:

- Ability to work independently, effectively organize, prioritize, and execute tasks/responsibilities to meet deadlines in a high-pressure environment
- Excellent problem solving and critical thinking skills
- Excellent verbal and written communication to effectively express concepts, plans, and proposals in business-friendly and user-friendly language.
- Highly self-motivated and directed, requiring minimum supervision, with keen attention to detail.

Job Responsibilities:

- Configuration Management and Maintenance for the Mainframe zSystem Hardware
- Installs, configures, changes, and maintains Capacity, Performance and Availability Software
- Maintains an extensive set of Data Files and Reporting Systems on all mainframe workloads
- Provides Technical Support for Mainframe Capacity, Performance and Availability
- May be responsible for third party vendor interactions, managing hardware and configuration management software that provides solutions for the following items:
 IBM zSeries Computers
 IBM Coupling Facilities
 IBM Hardware Master Consoles
- Also requires working Knowledge of Storage Subsystems, Networks and Switches
- Capacity and Performance Management Software & Processes to Predict or Track Utilization
- Own the Mainframe zSeries hardware configurations and enhance them to reduce operation time, add functionality, or improve efficiency of use
- Provide Mainframe Optimization products and processes interfacing with Business Application Teams
- IBM Workload Manager configuration for Performance Management
- BMC Tools for Monitoring and Data Optimization
- Detailed Measurement Data Collection from System Level input including IBM SMF, RMF, CMF and many other product files
- Data Reduction using CA-MICS and Merrill MXG software in SAS Language and other vendor utilities
- Owns Dashboards & detailed reporting for Daily, Weekly and Monthly activity

Job Description

• Manages the requirements for planning, organizing, and implementing enterprise-wide technology infrastructure and configuration management functions.
• Leads the planning, development, implementation and evaluation of major configuration changes from acquisition to termination.
• Oversees the effective implementation and use of the configuration management process, methodology, tools, procedures, and audit activities.
• Develops and publishes metrics to qualify and quantify configuration success; ensures that configuration practices are in compliance with standards.
• Ensures the accuracy and validity of the configuration database for content on assets, major infrastructure and platform components, system documentation and service components.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

CompetenciesConfiguration Management, ITIL (Information Technology Infrastructure Library), IT Quality Assurance, Performance Measurement and Tuning, Software Change Request Management, Software Product Installation and Support, System and Technology Integration, Systems Software Infrastructure

Work ExperienceRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

EducationBachelors

CertificationsNo Required Certification(s)

LicensesNo Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncbenefits.com > New to PNC.

*For more information, please click on the following links:

Time Away from Work

PNC Full-Time Benefits Summary

PNC Part-Time Benefits Summary

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

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