Infrastructure Engineer from Diversant

Innova Solutions is seeking a Infrastructure Engineer for an onsite role in St. Paul, MN.

Position Type: Full-time, Contract
Duration: 6 Months+extensions
Location: St. Paul, MN - this is a 100% onsite role.

***MUST have strong Active Directory, more of a 'Jack of all trades' person is needed.
***Long term contract - starts 6 months, but will have extensions!
***NOT Open to Vendors/Suppliers!

• Emphasized by client:
• Ability to communicate
• Work collaboratively
• Prioritize work with end users
• Translate technical to business people
• Insurance background a plus but not required
• System support
• 6-9 years' experience
• Also responsible for level 1 and 2 Help Desk
• Customer Service Focused - current individual is lacking interpersonal skills
• Ability to speak well with leadership

SUMMARY
The Infrastructure Engineer provides outstanding customer service and contributes to successfully achieving the objectives of the Information Services team and greater strategies of the Association by being primarily responsible for the design, installation, maintenance, and certification of Company's infrastructure. This includes everything from desktops to servers; phones to network switches; assistance with policy adoption/creation/enforcement to SLA measurement and improvement opportunities.
S/he is the primary technical point of contact to our managed services provider, and the main (often the first technical) point of contact to other 3^rd party service providers and/or vendors. The Infrastructure Engineer leads and/or coordinates the implementation and support of various projects in a wide range of technologies including networking, server, virtualization, storage, and monitoring technologies, be it on premise or cloud based. Additionally, the engineer will provide escalation support for Tier II and III issues across the infrastructure.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Participates in the design, implementation, maintenance, capacity, monitoring, and administration of all company's environments - development, staging, production - across multiple technologies.
• Ensures IT system security baselines are met, and security improvements are implemented across the infrastructure.
• Participates in evaluating future technologies and makes recommendations for software and hardware upgrades.
• Effectively manages tickets and constantly communicates/documents to users and management the status of projects, problems, and escalations.
• Maintains the integrity of the systems through upgrades, support, and new technology implementation.
• Provides input as to technical direction of internal systems.
• Supports and follows compliance requirements for attestations such as SOC 2, HIPAA, GDPR, etc.
• Actively participates and follows the change management process.
• Ensures a high-level of availability in the data center(s)
• Participates in the design, implementation, and execution of backup and disaster recovery planning.
• Conducts proactive research to analyze security weaknesses and recommend appropriate mitigation strategies.
• Creates, documents, and follows the standards for service delivery, professionalism, and ethics.
• Acts as a mentor to all other members of the Info Services organization
• System Administration duties - on prem and Azure environments
• Integration Administration duties - understand, document, become the focal point of data, network, applications, and security across all environments (as a sys admin). "Become the glue" to make all other functional parts work as effectively as possible.
• Own and manage the overall asset list - desktops, servers, all other important technical hardware
• Lead/own the deployment cycle for new/replacement desktops
• Performs other duties as best fits internal and external customer needs.

OTHER SKILLS AND ABILITIES

• Demonstrated excellent interpersonal skills to effectively communicate as well as build effective partnerships within the organization, demonstrating trust and keen insight on how to maintain confidences and yet share crucial information.
• Work collaboratively with all employees while maintaining high level of confidentiality.
• Must have strong ability to collaborate, build, and maintain strong internal and external relationships
• Open communicator, excellent communication skills (oral, written, and listening).
• Ability to quickly learn and use computer software tools effectively.
• Ability to objectively analyze information to arrive at valid conclusions, and apply logical reasoning to prioritize issues, and gather pertinent information to shed light upon them.
• Strong written and verbal communication skills, and the ability to effectively communicate with various levels of management.
• Possesses the mental sharpness and creativity to bring together appropriate and relevant data, to provide insight on a business problem and aid the organization in making sound decisions.
• Attention to detail.
• Ability to effectively prioritize assignments, and effectively handle multiple projects concurrently.
• This position requires an individual who is an approachable, self-starter who can work independently managing multiple projects in tandem. Must have a demonstrated strength in execution.
• Proven ability to develop and present material in a repeatable and understandable manner.
• Willingness to continuously learn and be opened to feedback to improve individual performance.

EDUCATION and/or EXPERIENCE

• Bachelor's degree in Computer Science, Information Technology, or a related field. Commensurate equivalent experience will be considered.
• 5+ years' experience implementing and troubleshooting issues related to Microsoft technologies. Including but not limited to Active Directory, DNS, DHCP, Certificate Authority, Network Policy Server, and IIS.
• 5+ years' experience end-to-end support of a company's infrastructure. Experience with infrastructure supporting over 150+ employees across the United States strongly preferred.
• Ability to accommodate on-call rotation, weekend and afterhours work that is regularly required.
• Advanced level knowledge of Active Directory, DNS, DHCP, Certificate Authority, Network Policy Server, and IIS.
• Knowledge of Microsoft Intune and Autopilot is preferred.
• Advanced level knowledge of virtualization technologies, on-premise, and cloud based technologies. including but not limited to VMware vSphere, Horizon View, Hyper-V, and Azure (preferred).
• Strong knowledge of backup solutions. Veeam experience is a preferred.
• Strong knowledge of SAN technologies and Fibre Channel. Nimble experience is a preferred.
• Excellent customer service skills, organizational skills, and the ability to work well both independently and as part of a team.
• Proven knowledge of IT Infrastructure required.
• Must be able to work with multiple large -scale, concurrent projects acting as project lead, manager and/or coordinator. Must understand the company and department's objectives to prioritize activities.

PAY RANGE AND BENEFITS:
Pay Range*: Between $50-65/hr W2.
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

American Cybersystems, Inc is acting as an Employment Business in relation to this vacancy.