Infrastructure Engineer - Technology - Integrated Resources, Inc
Memphis, TN 38128
About the Job
Job Title: Infrastructure Engineer - Technology
Location: Memphis, TN (State wise Remote)
Duration: 8+ months
Responsibilities:
Qualifications:
Location: Memphis, TN (State wise Remote)
Duration: 8+ months
Responsibilities:
- Daily responsibilities for the Field Support Engineer will involve delivering first-line support for end users to include troubleshooting issues with or/on computer hardware, software, or peripherals in an effective, efficient, and timely manner and partnering with your peers to ensure exceptional delivery across the portfolio.
- You will be ahead of the game in all aspects, proactively analyzing data, working within the greater Global Technology organization and across key business units to predict what comes next.
- You will be counted on to ask the right questions of other technical experts and strategic partners to bring solutions to client that makes our services a strategic advantage. An understanding of the importance of documentation and its place in the delivery of technology is key.
- You will often serve as the single point of contact between service integrators and business users on a day-to-day basis.
- Serve as the focal point for reporting incidents and processing service requests.
- Manage incoming service requests using an Enterprise Service Management tool. Maintaining status and ensuring our stakeholders remain updated is a must. A customer service/customer satisfaction mindset is paramount.
- In this Field Support Engineer role, you will have upwards of (8) teammates all reporting to the Director, Global Physical Security Technology & Engineering. Each engineer on this team has cross-functional capabilities and responsibilities and accountable to the holistic solutioning and delivery of our portfolio platforms.
- The primary focus will be on Physical Safety & Security products and services across all GEOs: North America, Europe, and Greater China. You will have countless relationships within client, representing our Safety & Security efforts globally in the planning, delivery, execution, and daily support of all technology functions. A forward-looking mindset around automation and orchestration is strongly preferred.
Qualifications:
- Bachelor’s degree or combination of relevant education, experience, and training
- At least 5 years of experience in Information Technology with Windows platforms
- At least 3 years’ experience with Server Administration (MCSE, MCP, etc.)
- At least 3 years’ experience with Linux experience (RHEL, CentOS, or Ubuntu)
- Experience with Windows 10 along with application compatibility and servicing using desktop analytics and PowerShell
- At least 3 years of experience with Desktop Support
- An understanding of configuration management solutions on the Windows Operating System
- Hands-on experience with hardware troubleshooting, advanced troubleshooting, and operational support experience
- Experience with building, deploying, and monitoring production systems with industry leading observability tools
- Experience with monitoring, troubleshooting, and documenting production platforms and services
- Extensive experience understanding active directory including group policy management and implementation, admin templates, logon scripts, etc.
- Experience with patch management for Windows, M365 and third-party applications
- Experience in troubleshooting and understanding client-side GPOs
- An understanding of Windows imaging on multiple hardware makes/models
- Passion for troubleshooting, investigation and performing root-cause analysis
- Ability to simplify complex concepts and communicate them to non-tech stakeholders
- Excellent verbal and written communication and collaboration skills to effectively communicate with both business and cross-functional technology teams
- PowerShell scripting experience is preferred
- Microsoft Certifications a plus
- Experience in Agile delivery and Program Increment (PI) Planning is a plus
Source : Integrated Resources, Inc
