Infrastructure Manager - Maximus

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Job Summary

This role is to take ownership of the Infrastructure services, ensuring all systems are built to best practise design, taking into account usability, supportability, cost management and Security. To p rovide leadership and guidance on the BAU support and Projects for all Tier 3 activities and be the Lead for Tier 3 Infrastructure on all audits including client, and security.

Essential Duties & Responsibilities

• Lead the T3 team on delivering BAU support, including ticket management, documentation etc.

• Responsible for ensuring all systems are running at a cost effective level to meet the needs of the business

• Responsible for ensuring all certifications are maintained, any NCRs closed out

• Direct and lead the Technical direction of the Infrastructure for Maximus UK across all platforms

• Ensure the T3 teams are trained to a technical level commensurate with their abilities and role expectations

• Perform all team management functions required including regular reviews, objective setting and management

• Ownership of Microsoft licensing, working with the business and approvers to ensure appropriate levels of licensing are maintained and the business remains covered

Salary ranges

Non-London £63,000 - £68,000

London £68,000 - £73,000

Whilst this role is predominately remote, there is an expectation to travel to meetings in London or Leicester as and when required.

Qualification & Experience

• Degree level or equivalent in Information Technology, Computer Science, or related field of study OR an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

• Proven experience as Infrastructure Manager or similar role for at least 5 years, managing and leading a technical team

• Deep knowledge of cloud platforms, Primarily Azure and AWS with relevant certifications

• Experience with audits (SOC2, ISO27001, SOX, CE+)

• Excellent knowledge of DevOps and Agile delivery methods

• Excellent understanding and familiarity with ITIL

• Experience in working with and managing 3rd party providers of service

Individual Competencies

• Problem-solving orientation and the ability to troubleshoot technical issues independently.

• Excellent communication and interpersonal skills for effective collaboration with diverse stakeholders.

• At ease in an ever-changing environment.

• Embrace new technologies and new processes with enthusiasm.

Ability to coach engineers and impart knowledge

Key Contacts & Relationships:

Internal

• Technology Team

• End Users

• Portfolio Analyst

External

• Technology Suppliers

• Providers of outsourced services

• Maximus UK Clients

• Microsoft Azure and AWS Technical Teams

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.