Inside Customer Care Representative at Johnson Controls

Be part of the future!

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What you will do

The right person listens to understand customer needs, probes to recognize opportunities, solves problems and recommends solutions. The candidate we are looking for must have passion for customer focus and service understanding to promote the Johnson Controls value proposition to building owners / facilities and information technology (IT) leaders.

You will build and develop long term customer relationships/partnerships with assigned accounts by providing business and technical solutions which includes renewable service agreements and labor & material solutions. These will serve as a foundation of managing and building your book of business in a defined region and specific account relationships. To be successful, you will execute the sales process and cultivate growth by managing long-term relationships and identifying, qualifying, nurturing and closing new sales opportunities with your customers.

How you will do it

You will be responsible for generating service sales opportunities via phone, email and social leads.

Starting from a defined Customer list, you will promote the Johnson Controls service value proposition to building owners, facilities managers and IT managers.

Interacting with your customers on a daily basis, you will identify and offer appropriate solutions or hand-off any qualified leads for opportunities outside of your scope to outside sales partners.

You will be responsible for generating secured orders and margin, through service product selection assistance and generating quotes and proposals to solve for your customers’ needs.

What we look for

Required

• 0-2 years of Inside sales, telemarketing selling, or business experience
• Undergraduate degree (preferred) or 2 year degree & relevant experience
• Proficiency with MS Office programs (MS Word, MS Excel, MS PowerPoint), internet software and e-mail
• Excellent verbal and written communications skills
• Ability to multi-task, prioritize, and manage time effectively
• A high level of integrity, and resilient temperament

Preferred

• 2 - 4 years of Inside sales, telemarketing selling experience or business experience at a product company
• Track record of over-achieving goals
• Demonstrated ability to influence account decision makers at key levels
• Strong phone presence and experience dialing dozens of calls (45-60 on average) per day
• Experience working with a CRM database
• Ability to rapidly build knowledge of Johnson Control’s product lines
• Experience in Fire/controls industry is highly preferred

HIRING HOURLY RANGE: $20.00 – 24.00 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers