Inside Customer Service Associate at Beacon Roofing
Columbia, SC 29209
About the Job
Overview:
Joining Beacon Building Products as an Inside Sales Representative means becoming part of a values-driven organization. Our core principles guide everything we do: putting people first, prioritizing safety, doing what's right, taking pride in our work, continuously improving, and making significant strides towards a more sustainable future.
Be part of BUILDing a better tomorrow with Beacon, a leading Fortune 500 distributor of roofing materials and complementary building products in the United States and Canada. At Beacon, you'll be part of a company committed to making a difference.
What you will earn:: - Competitive Pay: We make sure that your hard work is recognized.
- Medical, Dental, and Vision Benefits: Experience the peace of mind that comes with our comprehensive benefits package designed to prioritize your well-being.
- Employee Stock Purchase Plan (ESPP): Bolster your financial growth. Invest in your future and become a stakeholder by purchasing company shares at a 15% discount twice annually.
- 401(k) Match: Ensure a secure future with fairmatching of your retirement contributions.
- Paid Leave: Recharge and find work-life balance, flexible parental leave for quality family time, generous sick leave, and enjoy paid time off, company holidays, and floating holidays to unwind and pursue personal interests.
- Paid Training and Advancement Opportunities: Open doors to exciting possibilities by engaging in our dynamic learning programs, which include the opportunity to earn valuable certifications.
What you will do::
- Receive and process requests for price quotes, orders, returns, cancellations, product information and availability, billing inquiries, and corrections
- Plan and implement telemarketing and prospecting objectives
- Coordinate delivery and pick up of orders with operations teams
- Provide support to Outside Sales team
- Adhere to pricing guidelines and policies of customer financial services
- Previous front-line customer service and sales experience
- Industry experience with construction or building materials a plus
- Spanish bilingual proficiency a plus
- Ability to effectively communicate and follow-up with customers, vendors, team members, and management
- Eagerness and ability to learn and retain vast amounts of product information
