Inside Plant (Telephone) Technician - By Light Professional IT Services LLC

Company Overview:

By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide.

Position Overview:

Full Spectrum Operations LLC (FSO) is a SDVOSB JV between American Communication Solutions LLC, an SBA VetCert verified SDVOSB, and By Light Professional IT Services LLC (By Light). FSO is looking for personnel to support the Network Enterprise Center Picatinny Arsenal New Jersey (NEC PANJ) with classified and unclassified communication systems support. Personnel will provide Site Management, Infrastructure Operation and Maintenance (O&M) – Unified Communications, Inside Plant (ISP), Customer Service Telephone, and Outside Plant (Cable) (OSP); Information Technology (IT) Systems Support  - Network Maintenance, Help Desk Assistance, Voice over Internet Protocol/Voice over Secure Internet Protocol (VoIP/VoSIP), Network Engineering, and Cybersecurity; Telecommunication Support; Radio Systems Operation; Tower and Antenna Support; and Configuration Management.  

 

Work is on site and core duty hours are 0700 – 1700, Monday through Friday, excluding Federal holidays. All personnel will work an 8-hour workday.

Responsibilities:

• Provide cable infrastructure, premise equipment, telephone service, (except customer required calling features and modernization programs). Includes touch labor support.
• Provide voice service (analog, digital, IP) on government property to connect to any location worldwide.
• Operate and maintain VoIP/VoSIP telephone and Unified Capabilities (UC) service.
• Operate and maintain common user telephone infrastructure devices.
• Install and maintain Multiline telephones.
• Upgrade and modify telephone infrastructure devices.
• Provide local telephone touch labor for incident management or service request (troubleshooting, repairing, changing cable pairs, etc.).
• Apply technical standards and security policy, DISA STIGs or security controls for all information technology infrastructure to include identifying and remediating security vulnerabilities.
• Install and maintain voice telephone for exercises and training events at field/training locations.
• Install and maintain range/fixed field location and emergency reach back telephone service.
• Provide local range/field telephone touch labor (troubleshooting, repairing, etc.).
• Resolve requests through remote administration actions (troubleshooting, repairing) that do not require touch labor (CONUS only).
• Design, install, and maintain required circuits for fire and intrusion alarms and other safety/security systems to includes touch labor.
• Design, install DA or local regulation directed circuits supporting fire alarms, intrusion alarms, elevator emergency intercoms, telemetry, and other safety/security systems and monitoring/control systems (e.g., water, fuel, command destruct transmitters, read back receivers, range operations, flight termination equipment/software).
• Design, engineer, and install dedicated or common user circuits to support the operation of installation post bugle call/public address (PA) systems, giant voice system and other special localized PA systems.
• Support after duty hour emergency maintenance requirements that include the restoral and/or other actions that cannot wait until normal duty hours.
• Perform other duties as required.

Required Experience/Qualifications:

• Education: An associate’s degree in information technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution.
• Minimum of five years’ experience in Inside Plant / Telephone service.
• Foundational Qualification (Experience) - Possess a Basic Proficiency level with 70% of the Knowledge, Skills, and Abilities (KSAs) associated with the DoD Cyber Workforce Framework (DCWF) workforce role ID: 011.
• Residential Qualification (Certifications) – BICSI Level I.

Preferred Experience/Qualifications:

• Supported the U.S. Army or other DoD Agency.
• Has the communication skills to effectively interface with senior military officials, managers, and subordinates.

Special Requirements/Security Clearance:

• Security Clearance: Secret.