Inside Sales Account Manage - Connection

• Develops relationships with potential customers through prospecting, account qualification, and outbound phone cold calling in the hopes of establishing long-term business relationships.
  • Prospects online to identify potential new customers through research
  • Qualifies accounts by determining if the company is of the appropriate size, who the main point of contact is for the organization, and determines the company’s IT spending potential
  • Makes outbound cold calls to potential customers soliciting an attempt to establish a relationship leading to future sales
• Maintains relationships with established customers to ensure repeat business.
  • Communicates and follows up with customers on a regular basis in order to keep conversation open to future sales
  • During customer communication, continue to discover how customers operate their business and what technologies they utilize to conduct that business; keeping an open ear to discover any areas for improvement in their IT infrastructure.
  • Ensures the customer is informed in a timely manner on the status of any issues, orders, or other inquiries
• Researches and engages appropriate internal and external resources to develop IT solutions to meet customer needs
  • Engages vendors, tech support, Ingram Micro, etc. as needed
  • Develops customer solutions based on customer needs and input from appropriate resources
• Engages appropriate company resources to provide appropriate pricing for customers while maintaining maximum profit margin. Ensures the accuracy of information based on the proposed solution.
  • Delivers quotes and pricing within customer time constraints
  • Revises quotes and pricing based on feedback from customers or the customer's changing needs
  • Ensures the customer is kept apprised of any stock limitations or other issues that arise for the solution being proposed
• Keeps apprised of most up-to-date and state-of-the-art solutions through Connection or vendor training, some of which will be mandatory, and other educational activities
  • Review company intranet for any relevant changes to vendor information, etc.
  • Engages vendors at the site to explore their products and technologies/offerings
• Performs all other duties or special projects as assigned.

Connection is a Fortune 1000 Global Solutions Provider that connects people with technology to enhance growth, elevate productivity, and empower innovation. Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. We are also proud to offer custom-configured computer systems from a ISO 9001:2015 certified technical configuration lab at our distribution center in Wilmington, OH. Our company has over 2,500 technical certifications that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.The Connection brand includes Connection® Business Solutions, Connection® Enterprise Solutions, and Connection® Public Sector Solutions. Through these three companies we provide customer-centric IT solutions and services to small- to medium-sized businesses, enterprise, and public sector markets, respectively.Twice recognized by Forbes as one of “America’s Most Trustworthy Companies,” Connection has made it our mission to provide customers with expert guidance, state-of-the-art tools, and exceptional knowledge to solve their technology challenges. Throughout our community, we strive to inspire success and increase the value of IT investments.