Inside Sales Associate - Cornell Pump Company

Cornell Pumps is seeking an IoT Inside Sales candidate to join our team. This position is based 100% onsite out of our Clackamas office. This is an exempt position. The salary range is $55,000 - $65,000 (DOE).

We offer many company benefits:

• 10 paid holidays and PTO starting at two weeks per year
• 401K Plan - 3% employer contribution, and matching based on your contribution thereafter: immediate full vesting
• Two medical plans: a PPO and an HDHP with an HSA
• Dental/Vision coverage
• Company-paid Employee Assistant Program (EAP)
• Two weeks of paid Parental Leave
• Company-Paid Life Insurance & AD&D, Short-Term Disability and Long-Term Disability
• Additional Voluntary Life Insurance & AD&D
• Safety Shoes: Get up to $250 reimbursed every two years
• Prescription Safety Glasses: Get up to $250 reimbursement every two years
• Employee Rewards and Recognition Program
• Coffee and healthy snacks are provided daily
• Free lunch with food truck Fridays throughout Summer, a summer party for the family, holiday events, and Santa Day for the kids

SUMMARY DESCRIPTION:

The IOT Inside Sales candidate will be proficient in managing telephone and computer work with a strong emphasis on customer satisfaction and communication skills. You will provide support for IoT-related products in the centrifugal pump market, coordinating with various departments such as sales, accounting, operations, shipping, and engineering. You should be technically adept in mechanical, electrical, and software aspects of the product line, with experience in diesel engines, pumps, electric motors, SCADA, and/or telemetry being advantageous. The primary responsibilities include supporting the IoT team and customer sales efforts, solving customer problems, and processing orders and quotes efficiently.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Write and input general sales quotes and sales orders
• Write and document specific and technical sales quotations, technical sales orders, general sales correspondence, and specific sales correspondence
• Interface daily between our Engineering/Sales staff and Operations
• Assist and support customers with technical questions related to software, electrical, and mechanical components within and surrounding our system and products
• Learn, understand, interpret, and practically apply technical pump information (BOM, Pump Curves, and Dimensions)
• Learn to work in a cross-functional team consisting of Sales, Engineering, Production, Shipping, and Finance. Provide dealer, end user, and sales staff training in product application and maintenance
• Knowledge of product lines, marketplace, requirements, customer trends, and applicable industry standards
• Learn to investigate to determine the causes of reported field problems with products, including warranty requests for failed products. Support customers through the return process
• Opportunity to visit with customers directly, and attend tradeshows, and educational conferences
• Respond to occasional requests for additional off-hour work in the event of an emergency client incident or critical business needs

OTHER QUALIFICATIONS:

• Excellent Knowledge and experience with PC and web-based programs
• Experience with ERP Systems
• Experience and knowledge of electronics and mechanical equipment

EDUCATION and/or EXPERIENCE:

Bachelor's degree in Engineering or related field and/or 1-5 years of industry experience

Applicants have rights under Federal Employment Laws. The Applicant Privacy Notice link is also below. Click or copy and paste the link address below into your browser for more information:

• EEO/AA/M/F/Vet/Disability
• Oregon OSHA Rights
• Employee Polygraph Protection Act
• Family and Medical Leave Act
• https://cornellpump.com/employment-candidate-privacy-notice-concerning-personal-data-processing/