Inside Sales/Business Development Associate - Lovibond

Reporting to the Director of Sales, the Account Management/Business Development Associate is responsible for connecting with leads and customers to establish new relationships or maintain and grow existing accounts Through interacting with prospects and customers via phone, email, or other electronic methods, they are responsible for managing the entire sales process, from the initial contact to closing the sale, as well as any follow-up. The ideal candidate will have experience in sales and customer service. This is an onsite position working Monday thru Friday in our Sarasota office.

 

Responsibilities:

• Cultivate relationships with potential and existing customers to increase sales through the cross-selling and upselling of complimentary products.
  
• Develop and maintain strategic long-term trusting relationships with business partners to accomplish growth and long-term company objectives.
  
• Acquire a thorough understanding of key customer needs and requirements.
  
• Expand the relationships with existing customers by continuously proposing solutions that meet their needs.
  
• Maintain communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest.
  
• Grow and maintain target revenue volume in assigned accounts.
  
• Participate in industry events and conferences to network and generate leads.
  
• Measure, track and analyze key account metrics.
  

• Find new business opportunities and manage relationships with existing clients to achieve sales targets and metrics.
  
• Maintain customer interest and commitment through continuous follow-up.
  
• Document and maintain customer information and enter leads and new contacts into CRM software timely.
  
• Develop and maintain an active sales funnel leading to incremental growth
  
• Interact with prospects and customers via phone, email, or other electronic methods, to successfully maintain and improve the customer experience.
  
• Develop and manage new business opportunities and channel partnerships from inception to closure.
  

• Complete customer follow-up communication to ensure order and service expectations have been met.
  
• Maintain detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems in Zoho.
  
• Handle a variety of sensitive and confidential information.
  
• Provide exceptional customer service to internal and external customers.
  
• Keep current with professional development in the field by reading, attending conferences and training sessions.
  
• Acts professionally and honestly at all times in the representation of the Company.
  
• Maintain regular and punctual attendance at work and meetings.
  
• Manage and prioritize multiple tasks and projects to meet deadlines.
  
• Perform other related duties as assigned.
  

Requirements

• Bachelor’s degreeor equivalent experience in an applicable field (preferred).
  
• Proven excellent communications skills, both written and verbal.
  
• Demonstrated skills in sales and knowledge of CRM software.
  
• Possess a high level of organization, reliability, and attention to detail.
  
• Adept at maintaining a professional manner in all customer interactions both internal and external.
  
• Self-starter with the ability to work under pressure to meet deadlines.
  
• A quick learner who can work independently, must be accurate and repeatable.
  
• Proficient in Microsoft Office Suite or related software.
  
• Demonstrated ability to work in a team environment comfortably and effectively.
  

Experience, Skills & Knowledge BS/BA in business administration, finance or relevant field; MS/MA is a plus. 5 years of experience working in the water and wastewater treatment market; specifically working with manufacturer’s representatives as well as end-users, technically and commercially. Deep knowledge of municipal customer sales cycle and critical points of impact with manufacturer’s representative’s consultants, and end-users. Demonstrated Experience working with Customer Relationship Management (CRM) system (ZOHO or equivalent) Ability to collaborate and negotiate internally and externally to meet business goals. Demonstrated excellent interpersonal, influence & communication skills (written & oral). Demonstrated excellent task management & organization skills. Demonstrated strong time and territory management skills. Demonstrated successful sales experience with sales budget/region responsibility as well as indirect sales channel management. Proficient in Microsoft Office (Word, Power Point, Excel, and Outlook). Self-motivated, self-starter with intrinsic drive to work independently, with balanced guidance from sales director and leadership team. Demonstrated sales planning experience.