Inside Sales /Customer Service Representative - Central Garden & Pet

Inside Sales /Customer Service Representative

Green Garden Products, a subsidiary of Central Garden & Pet, the number one supplier of top-quality flower seeds and non-GMO vegetable seeds for the gardening industry, is now seeking an Inside Sales/Customer Service Representative onsite at the Norton, MA facility. This is a non-exempt, full-time position. Central Garden & Pet Company (NASDAQ: CENT) is a leading innovator, marketer and producer of quality branded products for the pet and lawn and garden supplies markets. Please see our website at www.central.com for additional company information.

Inside Sales / Customer Service Representatives manage and maintain designated customer accounts.  

Key Responsibilities

Ÿ        Develop new business by prospecting new opportunities, following up on leads, and ensuring a smooth sales process

Ÿ        Manage and grow an existing portfolio of customers by cross-selling different product lines and handling customer service issues.

Ÿ        Maintain a high volume of customer contacts on an ongoing basis in the CRM

Ÿ        Complete special projects as assigned

Ÿ        Spend 75-90% of time on the phone calling customers/ prospects

Ÿ        Develop and research prospect lead lists

Ÿ        Keep management informed of all activity

Ÿ        Develop, report and manage activity reports for customer base

Ÿ        Resolve customer complaints by investigating issues, making recommendations and answering key questions

Ÿ        Following up on customer contacts at year end for update and realignment of orders

Ÿ        Answering consumer questions based on expertise of product

Ÿ        Reporting competitive information to senior management

Ÿ        Stay connected in the industry with various types of research, including infrequent trade show attendance, competitive research projects, trade organization research, etc.

Ÿ        Other duties as required to help the success of the department or team.

Qualifications

Ÿ        High School diploma or equivalent

Ÿ        1 -2 years in customer service preferred but not required

Ÿ        High energy and love of speaking to customers/prospects

Ÿ        Good team partnership

Ÿ        Computer literacy; MS Office, EDI, CRM

Ÿ        Well organized and responsible with an aptitude in problem-solving

Ÿ        Excellent communication, sales, and customer service skills

Ÿ    The ability to work independently and multitask, work in a fast-paced environment, and meet deadlines

Working Conditions

Ÿ        Sitting at a desk for long periods

Ÿ        Computer and keyboard use

Ÿ        On the phone with customers

Ÿ        Office environment with some distractions including other office personnel

Benefits Package & Employee Programs

Ÿ        Comprehensive Medical, Dental, and Vision Insurance

Ÿ        Free Life and Short-Term Disability Insurance

Ÿ        Health and Dependent Care Flexible Spending Accounts

Ÿ        401k with 3% company match and annual profit-sharing bonus!

Ÿ        Paid time off and Holidays

Ÿ        Employee Assistance Program

Ÿ        Access to thousands of free online courses

Ÿ        Referral Program with cash bonus

Ÿ        Access to on-demand pay

Ÿ        Paid parental leave

Central Garden & Pet Company (NASDAQ: CENT) (NASDAQ: CENTA) understands that home is central to life and has proudly nurtured happy and healthy homes for over 40 years. With fiscal 2023 net sales of $3.3 billion, Central is on a mission to lead the future of the Pet and Garden industries. The Company’s innovative and trusted products are dedicated to helping lawns grow greener, gardens bloom bigger, pets live healthier and communities grow stronger. Central is home to a leading portfolio of more than 65 high-quality brands including Amdro®, Aqueon®, Cadet®, Farnam®, Ferry-Morse®, Four Paws®, Kaytee®, K&H®, Nylabone® and Pennington®, strong manufacturing and distribution capabilities and a passionate, entrepreneurial growth culture. Central is based in Walnut Creek, California and has 6,700 employees across North America and Europe. Visit www.central.com to learn more.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.  Green Garden Products participates in e-Verify.