Inside Sales - Electric Motor Shop & Supply

POSITION: Inside Sales

REPORTS TO: Fresno Branch Manager

LOCATION: Fresno, CA

SALARY RANGE: $18.00 to $28.00/hour, DOE

COMPANY OVERVIEW:

Electric Motor Shop is part of the Caglia Family of Companies located in Fresno, Visalia, and Chowchilla, CA. We employ over 250 team members. We are a diverse group of companies, from Electric Motor Repair, Electrical Distribution, Construction, and Industrial Automation, to Landfill Management, Recycling and Waste & Disposal.

Established in 1913, Electric Motor Shop is a premier electrical contractor, motor repair shop and electrical supply wholesale distributor. The Electric Motor Shop's state of the are repair facility offers all levels of motor and pump repair, service and rewinding, with 24-hour service availability. Our supply division has one the largest stocking warehouses in Central California. We also have a fully licensed professional contracting division capable of providing service for small to large industrial projects, including custom panel design and installation, PLC programming, AC drives, and transformer installations.

JOB SUMMARY:

Responsible for providing excellent customer service by assisting customers, account managers, vendors and others with detailed information for quotes, orders, invoices, shipping, tracking and other to ensure clients' needs are met in a timely and professional manner.

PRINCIPLE DUTIES & RESPONSIBILITIES:

• Greet customers courteously and quickly.
• Execute sales effort in an ethical and professional manner.
• Quote customers in timely and efficient manner and follow up with customer quickly.
• Sell products and services, offer add on or up sell products that benefit the customer and suggest alternative products or solutions when requested item is not available.
• Assist and resolve customer requests or problems in a prompt and professional matter.
• Create and maintain long term relationships with customers.
• Continuously develop knowledge of new and existing products and their applications.
• Understand and follow company pricing policy.
• Back up and support other personal or departments when necessary.
• Must be able to safely bend, stoop, lift and move objects, max of 50 pounds. Physically capable of opening boxes, crates and other large containers using hand tools to unpack items received.
• Follow all relevant safety, quality and environmental control procedures and instructions so that personal safety and the safety of others is not jeopardized.
• Maintain a clean work environment.
• Must be able to communicate and understand the needs of the department.
• Neatness in personal appearance and the ability to establish and maintain good relations with fellow employees and customers by providing courteous, efficient and professional
• Promote teamwork and assist others with their initiatives and efforts within the business unit.
• Communicate well both verbally and in writing daily communication to supervisor and coworkers.
• Other tasks as directed by division manager.

REQUIRED AND PREFERRED QUALIFICATIONS (SKILLS, EDUCATION, AND EXPERIENCES): The requirements listed below are representative of the qualifications necessary to perform the job.

Education, experience, and skill:

• Education: High school diploma or G.E.D. (accredited)
• Experience Preferred: 1-2+ years of experience working in warehouse environment

Certificates, Licenses, Registrations or Other Requirements:

• California Drivers License with clean driving record
• Must be 25 years of age
• Willing to participate in drug/alcohol/background screening.
• Initiative, the ability to work independently, flexibility, enthusiasm, resilience, self-confidence, and self-motivation.
• Must be responsible, reliable, honest, and independent.

Other Preferred Knowledge, Skills or Abilities:

• Proficiency with Microsoft Office Programs: Excel, Outlook, and Word.

WORK ENVIRONMENT: (Listed below are key points regarding environmental demands and work environment of the job.)

• Required to use motor coordination with finger dexterity (such as keyboarding, writing, etc.) most of the work day.
• Normal setting for this job is: office and warehouse setting

Disclaimer: This Job Description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required of personnel so classified.