INSIDE SALES MANAGER at Classic Performance Products, Inc.

                                   *** INSIDE SALES MANAGER ***
                                          Auto Part Sales
                                    Classic Car & Truck Industry

Hours: Mon – Fri, 8:00am – 5:00pm; + every other Saturday, 8:00am – 1:30pm

This position is 100% On-Site

PURPOSE

* DRIVE AND ACHIEVE CORPORATE GOALS & OBJECTIVES BY CONTINUALLY IMPROVING SALES,

ORDER PROCESSING AND THE CUSTOMER SERVICE EXPERIENCE

* ENSURE CONSISTENT, PROFITABLE GROWTH IN SALES REVENUES THROUGH POSITIVE PLANNING AND MANAGEMENT OF SALES AND SALES SUPPORT STAFF.   

* IDENTIFY STRATEGIES AND ACTION PLANS TO IMPROVE SHORT AND LONG-TERM SALES.

* A COMBINATION OF EXPERT SALES, TECHNICAL KNOWLEDGE, COACH, TRAINER, MENTOR, MOTIVATOR AND MANAGER.

CORE COMPETENCIES

Adaptability: Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with delays, or unexpected events.

Dependability: Responds to management direction; Keeps commitments; Commits to long hours of work when necessary to reach goals.

Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; follows through on commitments. Works with integrity and ethically. Upholds organizational values. Focuses on solving conflict.

Quality Management: Looks for ways to improve and promote sales.

ESSENTIAL FUNCTIONS

• Partners with management to align sales department policies and procedures with the company objectives.
• Develops specific plans to ensure revenue growth of all company products.
• Monitors orders and stock to ensure on-time delivery and customer satisfaction.
• Maintains in-depth working knowledge of the company’s software systems and processes.
• Accurately forecasts annual, quarterly and monthly revenue streams.
• Provides monthly/quarterly results assessments of sales staff’s productivity.
• Interprets short and long-term effects of sales strategies.
• Educates sales team by establishing programs in the areas of new account sales and growth and sales of emerging products.
• Travels to events and assists with travel and trade show coordination

RESPONSIBILITIES

• Ensures that all departmental procedures are observed through an effective supervision of all sales techs, and sales support staff.  
• Identifies and implements strategies to improve quality of service, productivity and profitability.
• Defines and communicates sales/customer service performance standards.
• Motivates and mentors the sales/customer service team
• Plans, prioritizes and delegates work tasks to ensure proper functioning of the department
• Coordinates and manages sales projects, initiatives and trade show set-up
• Handles complex and escalated sales/customer service situations.
• Tracks customer complaint resolution,
• Reviews orders to ensure accuracy.
• Continuously evaluates the internal order entry system to insure correct pricing and discounts are processed.
• Provides employee awareness and compliance of company policies and procedures regarding sales, shipping, discounts, promotions and customer satisfaction.
• Conducts regular sales, product and procedure meetings with sales techs, sales support staff and corresponding personnel.
• Hiring, coaching, training and performance evaluation of sales techs and customer service personnel in accordance with company policy.
• Ensures sales and customer service personnel maintain professional behavior, proper language, and a positive attitude towards customers, suppliers, and fellow employees.
• Reports potential non-compliance or infractions, determines appropriate course of action and swift resolution.

REQUIREMENTS

• 10+ years of Classic Car and Truck industry knowledge; specifically, in brakes, steering and suspension components.
• Minimum 7+ years hands-on experience in auto parts sales, e-commerce sales and customer service.
• Minimum 5+ years of managerial experience, preferably in a sales/call center environment.
• SEMA member and/or equivalent trade show experience.
• Able and willing to travel monthly, sometimes out of state, to attend trade shows and events.
• Ability to manage and direct personnel with responsibility for tech sales, online sales, order entry and customer service.
• Experience with Hiring, Disciplining and Termination compliance.
• Can effectively prioritize assignments and make quick, rational decisions.
• Driven and self-motivated, with sound reasoning, judgment and problem solving skills.
• Excellent interpersonal communication, leadership, and customer service skills.
• Able to communicate clearly and courteously in all instances.
• Proficient use of Microsoft Office: Word, Excel and Outlook.