Inside Sales Rep at Cleveland Brothers
Bridgeville, PA
About the Job
About SITECH
SITECH is a global distribution network for Trimble solutions, the most reliable and rugged construction technology systems available to the heavy civil construction contractor
Our dealership, SITECH Allegheny, provides local customer service and sales, covering Pennsylvania, Northern West Virginia & Western Maryland.
Job Summary
The inside Sale Rep / Rental Coordinator reports directly to the Sales Manager
This role is responsible for actively managing the parts & equipment showroom and handling all rental processes within the SITECH Technology Dealership
Candidates should expect to work with both the Sales & Service Departments as well as be customer facing
The Inside Sales Rep / Rental Coordinator will be asked to sell parts & equipment over the counter, take in and hand out customer service pieces, and facilitate equipment rentals.
Primary Duties
Accountable for assisting customers with equipment, parts & service needs
Answer incoming Rental, Sales & Service-related calls; maintain call log
Completion of Service Request Forms for incoming service work
Creation & Completion of Rental Contacts
Creation & Completion of Shipping/Receiving Docs
Assist Salesman maximizing the utilization of rental inventory within the entire company.
Assists with E-Commerce transactions
Processes parts & equipment invoices & returns
Pull equipment, rentals & parts
Maintains showroom
Maintains strong customer relations and satisfaction; proactively and diligently works to ensure customer problems are resolved quickly
Maintains close relationship with both the Sales & Service Departments
Dedicated to improving results
Characteristics / Skills
Strong Sales aptitude – has successfully sold products and services
Customer Service Skills
Strong verbal and written communication skills
Able to set priorities appropriate for short and long-term objectives
Possesses integrity and good character
Keeps up to date with market trends and new developments
Strong motivational, innovative, and interpersonal skills
Intermediate to advanced computer skills
Working knowledge of MS office software & email
Ability to learn new computer software
Mechanical aptitude
Ability to become certified in forklift operations
Work overtime as required
Education/Experience
Experienced in some of the following: Sales
Rental Management
Inventory Management
Lead Tracking
Consultative Sales Process
Key Account Management
Customer Retention
Knowledge of SITECH products, typically gained through experience with a dealership or a SITECH equipment manufacturer is highly desirable
Experience in sales or service sales desirable.
Key Organizational Interfaces
Works with key decision makers and end users of services.
Works with internal SITECH staff including Sales and Service.
Requirements: Previous Sales / Service counter experience
Ability to become certified in Forklift operations
In possession of a current driver’s license
Must be able to lift 50lbs.
Why Join the Cleveland Brothers Team:
Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account, tuition reimbursement.
Advancement: Start your career with a dynamic organization that wants to see you succeed! As you grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
Stability – Cleveland Brothers has been around for 75 years
Experience tremendous job security in an essential role with an organization that is around for the long haul.
If you are a recent college graduate and are interested in building your technical knowledge and experience, apply now to be a part of our success story! Upon successful completion of the training program each Management Trainee will have newly acquired knowledge, skills, and abilities and will be considered for an early career leadership role within the dealership territory.
About Us: Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat® dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service
Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models
With 29 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading technicians and staff
For more information, please visit www.ClevelandBrothers.com.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
SITECH is a global distribution network for Trimble solutions, the most reliable and rugged construction technology systems available to the heavy civil construction contractor
Our dealership, SITECH Allegheny, provides local customer service and sales, covering Pennsylvania, Northern West Virginia & Western Maryland.
Job Summary
The inside Sale Rep / Rental Coordinator reports directly to the Sales Manager
This role is responsible for actively managing the parts & equipment showroom and handling all rental processes within the SITECH Technology Dealership
Candidates should expect to work with both the Sales & Service Departments as well as be customer facing
The Inside Sales Rep / Rental Coordinator will be asked to sell parts & equipment over the counter, take in and hand out customer service pieces, and facilitate equipment rentals.
Primary Duties
Accountable for assisting customers with equipment, parts & service needs
Answer incoming Rental, Sales & Service-related calls; maintain call log
Completion of Service Request Forms for incoming service work
Creation & Completion of Rental Contacts
Creation & Completion of Shipping/Receiving Docs
Assist Salesman maximizing the utilization of rental inventory within the entire company.
Assists with E-Commerce transactions
Processes parts & equipment invoices & returns
Pull equipment, rentals & parts
Maintains showroom
Maintains strong customer relations and satisfaction; proactively and diligently works to ensure customer problems are resolved quickly
Maintains close relationship with both the Sales & Service Departments
Dedicated to improving results
Characteristics / Skills
Strong Sales aptitude – has successfully sold products and services
Customer Service Skills
Strong verbal and written communication skills
Able to set priorities appropriate for short and long-term objectives
Possesses integrity and good character
Keeps up to date with market trends and new developments
Strong motivational, innovative, and interpersonal skills
Intermediate to advanced computer skills
Working knowledge of MS office software & email
Ability to learn new computer software
Mechanical aptitude
Ability to become certified in forklift operations
Work overtime as required
Education/Experience
Experienced in some of the following: Sales
Rental Management
Inventory Management
Lead Tracking
Consultative Sales Process
Key Account Management
Customer Retention
Knowledge of SITECH products, typically gained through experience with a dealership or a SITECH equipment manufacturer is highly desirable
Experience in sales or service sales desirable.
Key Organizational Interfaces
Works with key decision makers and end users of services.
Works with internal SITECH staff including Sales and Service.
Requirements: Previous Sales / Service counter experience
Ability to become certified in Forklift operations
In possession of a current driver’s license
Must be able to lift 50lbs.
Why Join the Cleveland Brothers Team:
Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account, tuition reimbursement.
Advancement: Start your career with a dynamic organization that wants to see you succeed! As you grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
Stability – Cleveland Brothers has been around for 75 years
Experience tremendous job security in an essential role with an organization that is around for the long haul.
If you are a recent college graduate and are interested in building your technical knowledge and experience, apply now to be a part of our success story! Upon successful completion of the training program each Management Trainee will have newly acquired knowledge, skills, and abilities and will be considered for an early career leadership role within the dealership territory.
About Us: Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat® dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service
Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models
With 29 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading technicians and staff
For more information, please visit www.ClevelandBrothers.com.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
