Inside Sales Rep - Commercial Metals
Lindon, UT 84042
About the Job
it's what's inside that counts
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There’s more to CMC than our products and the buildings, structures, and roads they go into. At CMC, it’s the people inside our recycling centers, fabrication plants, manufacturing facilities, steel mills and offices that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering:
- Day 1 Benefits Coverage with low cost Medical, Vision, Dental
- Day 1 Paid-time Off and Vacation
- 4.5% Company Match 401(k) plan
- $500 Annual Company-paid Lifestyle Benefit
- Competitive Compensation and Bonuses
- Company-paid Life and Disability Insurance
- Employee Stock Purchase Plan
- Training and Advancement Opportunities
Why This Job
CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you’ll get the training and support from your team that you need to excel in your role and reach your full potential.
What You'll Do
- Process all customer transactions accurately and timely including sales orders, inquiries, quotes or returns
- Obtain accurate information relating to shipment dates and expected dates of delivery
- Educate customers about product features
- Contact customers following sales to ensure ongoing satisfaction and resolve complaints
- Fill request for product and company related information
- Communicate unexpected increases or decreases in demands for product to production
- Maintain proficiency in using personal computer, including company software, SAP and Microsoft Office
- Follow company policies and procedures
- Present a professional image at all times to customers, both in person and over the phone
- Support field sales efforts as necessary
- Perform other duties as assigned
- Collaborate with management team to quote and negotiate profitable contracts, resolve disputes and maintain general oversight of projects
- Conduct business review meetings with customers and report customer information internally through call reports
- Engage in problem resolution while balancing the needs of the customer and company
- Retain and grow exisitng customer business by understanding their needs, cross selling and building strong relationships
What You'll Need
- 1 -5 years experience in an inside sales office environment
- SAP experience a plus
- Effective listening and communication skills (verbal and written)
- Negotiation and phone skills
- Technical expertise and knowledge of company products
- Problem solving and analytical skills
- High regard for attention to detail
- Demonstrated ability to handle difficult customers with diplomacy and tact
- Must have excellent time management skills
- Team player but can work independently
Your Education
- Bachelors degree preferred
CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law.
