Inside Sales Representative - Farmers Insurance - Chicagoland District 11

Location: Chicago, IL

Are you a customer-focused professional with a passion for delivering top-notch service? Farmers Insurance Chicagoland District is looking for a motivated Customer Service Representative to join our Inside Sales Team. In this role, you'll be the first point of contact for our clients, assisting them with policy inquiries, billing questions, claims support, and offering cross-sell opportunities. If you're dedicated to helping others and want to grow in a supportive, team-oriented environment, apply today!

Why Youll Love Working Here:

Competitive Pay: Base salary, commission and performance-based bonuses

Flexible Schedule: holidays off, weekends off, and a flexible work environment

Professional Development: Access to ongoing training and coaching to support career advancement

Comprehensive Benefits: paid time off and additional perks

Salary Range: $36000.00 - $70000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Medical Benefits 1 Year after hire date.

Audible Subscription or Gym Membership

Responsibilities

• Provide outstanding customer service by handling endorsements, billing inquiries, claims assistance, and rate questions
• Turn each client interaction into a service review, identifying cross-sell opportunities to support business growth
• Maintain an average of 15 calls per day, including outbound calls when inbound volume is low
• Engage in continuous learning and professional development to enhance skills and service delivery

• Strong communication skills (verbal and written) with a customer-first mindset
• Receptive to feedback, coachable, and committed to professional growth
• Attention to detail, positive personality, and team-player mentality
• Proficiency in using customer service software, email, and phone systems
• Adaptability to learn new tools and processes as needed
• Willingness to learn and obtain relevant insurance licenses (assistance provided)
• Sales experience or a client-facing background preferred
• Proven trustworthiness, dependability, and commitment to ethical behavior
• Clean Criminal Background Check

Why Farmers Insurance?

At our district, we prioritize the success of our employees and agency owners. Our team culture emphasizes collaboration, personal growth, and the value of exceptional service. We provide the tools, training, and support you need to excel and enjoy a fulfilling career.

Frequently Asked Questions

1) What kind of training will I receive?

Our team provides award-winning training in sales techniques and product knowledge to set you up for success, along with ongoing mentorship.

2) Is prior insurance experience required?

No, prior insurance experience is not required. We provide comprehensive training for all new hires.

3) Will I need to be licensed?

Yes, but well assist you in obtaining the necessary insurance licenses.

4) Is this a commission-only role?

No, we offer a base salary plus uncapped commission potential and performance bonuses.

5) What can I expect to earn in my first year?

With a strong sales approach, you can expect to earn $70,000+ in your first year, combining your base salary, commissions, and bonuses.

Ready to take your sales career to the next level? Apply today to join the Farmers Insurance Chicagoland District!