Inside Sales Representative - Golden Waffles

Company Overview

Golden Waffles is the largest manufacturer and distributor of waffle irons, mix, and toppings to leading restaurants, hotels, colleges, and theme parks. The company provides a comprehensive turnkey waffle program to over 40,000 customer locations throughout North America and has been operating for over 85 years! Our well-established geographic footprint provides coast to coast coverage in the U.S. and a global distribution partner network servicing customers across the U.S. and in ~45 countries.

Job Summary

The Inside Sales Representative is responsible for sales growth through assisting existing customers and prospects with product questions, setting up new business, and adding on additional products. This role requires excellent communication skills, a customer-focused attitude, and a passion for sales.

Essential Duties and Responsibilities

1. Provide prompt and professional assistance to existing customers and prospects regarding product questions, order status, and general inquiries.
2. Manage customer accounts, ensuring customer satisfaction and addressing any issues or concerns.
3. Assist new customers with the setup process, ensuring a smooth and positive onboarding experience.
4. Identify opportunities to recommend additional products or services to existing customers based on their needs and preferences.
5. Accurately process customer orders and ensure timely delivery of products.
6. Maintain a thorough understanding of Golden Waffles' product offerings to effectively address customer inquiries and provide recommendations.
7. Maintain accurate records of customer interactions and updates using CRM software.
8. Work closely with the sales and marketing teams to ensure a seamless customer experience and to develop strategies for customer retention and satisfaction.

Position Requirements

1. High School Diploma
2. Minimum of 2 years of experience in inside sales, customer service, or a related role.
3. Excellent verbal and written communication skills.
4. Strong interpersonal and relationship-building skills.
5. Proficiency in CRM software and Microsoft Office Suite.
6. Ability to work independently and as part of a team.
7. Strong organizational and time management skills.
8. Customer-oriented with a focus on providing exceptional service.