Inside Sales Representative - Nutramax Laboratories

Summary of the Position:

As an Inside Sales Representative, you will play a crucial role in driving revenue growth for Nutramax. Your primary responsibilities will include top-of-funnel lead qualification and management, customer management, outside sales support, and maintaining a strong customer service orientation. You will be an integral part of our sales team, working closely with both customers and outside sales personnel at all levels to ensure a seamless sales process and exceptional customer experiences.

Responsibilities:

• Develop and maintain relationships with veterinary clinics via phone, email, and virtual meetings.
• Understand customer needs and pain points to recommend suitable products or services.
• Distribute sales and marketing materials in coordination with marketing and outside sales.
• Identify opportunities to cross-sell or upsell additional products or services to existing customers.
• Maintain a sales pipeline in the CRM system to meet funnel KPIs.
• Support outside sales by managing customer inquiries, enhancing client relationships, and driving clinic interest to generate high potential leads for the sales team.
• Work closely with marketing teams to align messaging and promotional efforts with customer needs.
• Execute marketing campaigns, special offers, and promotions to generate interest and sales.
• Maintain accurate records of customer interactions, sales progress, contact and clinic information.
• Develop and execute strategies to increase customer lifetime value and reduce churn.
• Utilize various lead generation sources to identify and qualify potential customers.
• Use outbound channels to initiate contact with leads and assess their needs and buying potential.
• Nurture leads through follow-up communication and convert them into sales opportunities.
• Maintain accurate records of lead interactions and progression in the CRM system.
• Comply with privacy policy and ensure ethical and legal sales practices.
• Ensure all customer interactions reflect the highest level of professionalism and customer-centricity.
• Resolve customer complaints or issues promptly and effectively.
• Continuously seek ways to enhance the customer experience and build long-term relationships
• Must be able to effectively communicate with other departments and function within a team environment.
• Regular attendance is required
• Perform other assigned duties as may be required within meeting company objectives

Minimum Requirements:

• Goal-oriented with a passion for inside sales, seeks out feedback and thrives in a culture of accountability.
• Core skills of customer service orientation, initiative, planning and follow up, work management, and judgment/problem solving.
• Able to be on telephone or other virtual platforms for a full working day and speak clearly and effectively to all assigned customers.
• The ability to develop strong professional relationships in a dynamic and challenging environment.
• Demonstrated digital acumen and proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a cross functional team.
• Excellent interpersonal and communication skills.

Education and Experience:

• Bachelor's degree with minimum of 0-3 years of relevant experience; OR an Associate's degree with four years of relevant experience; OR Six years of relevant experience with a high school diploma or equivalent.
• Experience in Veterinary or Human Health Sciences preferred.

Supervisory Responsibilities: None.