Inside Sales Representative at Abbott Laboratories

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for, as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

We currently have an opportunity for an Inside Sales Representative within our Rapid Diagnostics, Infectious Disease division located in Orlando, FL. Currently, the Inside Sales Rep team works for 1/2 month in the office and 1/2 month remotely.

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry-leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions. 

The Inside Sales Representative (ISR) is responsible for achieving sales goals and business objectives within an assigned geographic regional territory. The ISR must be able to work both independently and collaboratively with both internal and external stakeholders.  The ISR will communicate and collaborate with all members of the assigned team, including account managers, sales specialists, enterprise account managers, technical consultants, and regional sales managers. The ISR will routinely work with other members of the organization, such as Customer and Technical Services, Contracts & Pricing, Finance, Master Data, Legal, and Marketing teams.  ISRs are responsible for lead generation, opportunity creation, contract negation, and retention, along with implementation and utilization.  ISRs must be trained and certified on our complete product portfolio and are responsible for selling across all customer segments including; hospitals, physician offices, urgent care, pharmacies, and community health centers.   ISRs may be required to work outside of their time zone to support the territory needs of both customers and colleagues, in addition to attending market meetings in person.   Successful ISRs will build relationships with key distribution partners, both inside and field-based, to gain access to key accounts, gain market intelligence, and coordinate key sales initiatives.   Additionally, the ISR must contribute to the effectiveness of the inside sales team, by developing and sharing best practices, competitive intelligence, and other information to support the company’s business objectives. 

What you'll work on

• Provide on-site technical and clinical training on all Abbott Infectious Disease products, including instruments and visual read tests.
• Provide on-site customer assistance in the performance of verification studies in compliance with local, state, and federal regulations, including CLIA, CAP, COLA, and TJC, on all ARDx-IDDM products as applicable.
• Create consultative, advising relationships with customers regarding technical reliability to be self-directed and prioritize to maximize efficiency and efficacy to achieve goals.
• Develop and execute a strategic sales plan, in collaboration with field team members, that ensures the achievement of assigned territory goals.
• Outbound calling to current and prospective customers to create opportunities, build a sales funnel, and close a minimum of $500M in sales annually
• Be the front line for all incoming leads within a specified geography.
• Develop and maintain trust-based relationships with internal and external stakeholders.
• Regular contact with top customers to ensure satisfaction, contract compliance, and address issues
• Use sales skills and training to uncover and develop customer needs and position targeted solutions to meet those needs.
• Perform virtual/online product demonstrations, training, and medical education events.
• Utilize internal and external data resources to conduct tactical research on organization and contacts to drive new sales opportunities (SFDC, PowerBI, Definitive, LinkedIn, etc.
• Assess trends in market access, competitors, strategies, and new product development by monitoring internal and external indicators.
• Strategic negotiations on behalf of Abbott for both new and renewal contracts
• Ensures contract compliance of current customers and works to remediate those who are non-compliant
• Flexibility to serve time zones outside of Eastern to manage customers' demos, meetings, calls, and distribution needs
• Use of various marketing programs and campaigns to generate qualified prospects through sales hunting strategies, follow-up, and nurturing relationships
• Provide ad hoc assistance to team members, including proposal/quote generation, delivery of promotional materials, customer/distributor follow-up, etc.
• Accurately maintain funnel, customer, and activity database using Salesforce.com.
• Perform other duties and projects, as assigned.

EDUCATION AND EXPERIENCE YOU’LL BRING

Required

• Bachelor’s Degree required  
• Two+ years of successful inside/outside sales experience in healthcare or related fields preferred
• Excellent oral and written communication skills, including strong questioning & listening skills and the ability to create value for others through the presentation of new processes and concepts.
• Comfortable making outbound phone calls
• Exceptional attention to detail in administrative functions.
• Ability to creatively develop solutions for clients and team members within set business rules
• Demonstrated ability to operate independently without frequent supervision or guidance.
• Strong computer skills required including Word, Excel, PowerPoint, and Customer Relationship Management (CRM) tools such as SFDC environment.
• Learning new technical information quickly and thoroughly in a rapidly changing environment.
• Strong business acumen and demonstrated understanding of business management fundamentals, including pricing, profitability, contract management, ROI, etc.
• Understanding of key healthcare drivers and priorities, including how changes in care can impact clinical, operational, and financial outcomes for hospitals and other HCPs. 

Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal equal-opportunity employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $24.45 – $48.95 per hour. In specific locations, the pay range may vary from the range posted.