Inside Sales Representative - Claybourne Co.

Job description

We are Claybourne, one of the largest and fastest growing cannabis brands in California. Our team is known for being highly dedicated to our retail partners and consumers while going above and beyond with flower quality, flower consistency and innovative new product development. We are looking for an experienced, hard-working, Inside Sales Representative to develop existing accounts and close new qualified customers in California. This experienced salesperson must be extremely knowledgeable about our product line, be flexible, and be able to provide outstanding customer service to our team and retail partners. You will work in partnership with Operations, Logistics, and our Sales and Data team to achieve aggressive sales goals.

Website: https://www.claybourneco.com/

FLSA Status: Non-Exempt

Prepared Date: 10/10/2024

Effective Date: 10/10/2024

Hiring Manager Job Title: VP of Sales

Job Function: Sales

Job Level: Non-Manager

Employment Status: Full-time Regular

Primary Location: Perris, CA

Summary:

The ideal candidate will play a crucial role in supporting our sales operations by handling a range of tasks from order entry, inventory monitoring, reviewing customer inventory and assisting with proposals. Additionally, the Inside Sales Representative will collaborate with the VP of Sales, Logistics, and Marketing to identify upselling opportunities, perform basic competitor analysis, and support various other sales-related activities. This role will also include prospecting, research, and appointment setting.

Duties and Responsibilities:

• Customer Service -Provide exceptional support to customers by addressing inquiries, resolving issues, and ensuring a high level of satisfaction.
• Order management- Process and enter customer orders into the system accurately. Confirm and follow up on orders to ensure timely fulfillment.
• Key Account Order Management: -VMI (Vendor Managed Inventory) - Will review, mock up, and process orders for all VMI accounts with the assistance of the assigned sales rep and VP of Sales.
• Weekly Menu Email list - will work with the sales team and marketing to set up weekly menu emails for all current customers and prospects.
• Customer Inventory Review - Monitor and review customer inventory levels. Provide recommendations and build orders based on inventory needs and sales data.
• Proposal Assistance - Aid in the development and writing of sales proposals. Collaborate with the sales team to create compelling proposals that meet client needs.
• Promotion Monitoring - Keep track of ongoing promotions and sales campaigns. Ensure that customers are informed about relevant promotions and discounts.
• Cold Calling- Conduct cold calls to potential clients and prospects to generate leads for field sales representatives. Maintain records of calls and follow-up actions.

• Cold-Call prospective customers in an organized, professional manner
• Establish consistent buying cycles to improve operational efficiency (and ultimately customer service)
• Negotiate pricing and terms while maintaining margin
• Actively check on competitive activity and report to company leadership and other sales and marketing team members
• Upselling Opportunities -Work closely with the VP of Sales to identify and develop upselling opportunities within existing accounts and new prospects.
• Competitor Analysis - Perform basic competitor analysis to understand market trends, pricing strategies, and competitive positioning.
• Support the planning and execution of sales events, trade shows, and promotional activities.
• Assist with administrative tasks related to sales activities, including filing, data entry, and report generation.

Qualifications:

• Minimum of 2 years phone sales experience; cannabis/CPG preferred
• Experience in managing a territory/portfolio of up to 150+ accounts
• Hyper-organized and detail-oriented, able to juggle many tasks at once
• Excellent verbal, written and presentation communication skills
• Must be proficient in using Google Suite. ERP, Hoodie, Headset experience is a plus
• Possess high attention to detail, prioritization, time management, and organizational skills with a positive, goal-oriented attitude
• Ability to work in a very fast-paced environment
• Proactive and self-motivated with a strong work ethic. Ability to work independently and as part of a team.
• Basic understanding of market analysis and competitor research.
• Ability to anticipate a customer's needs

Compensation and Benefits:

• Competitive salary package and benefits ($30/Hr + Commission/1.5% On Target Bonus above quota).
• Benefits - Medical, Dental, Vision, 401K, Life Insurance
• Schedule - 8:00 am - 5:00 pm (M-F) with on call weekend as needed to meet customer needs
• Report to: VP of Sales
• Work Location - Perris, CA

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.