Inside Sales Representative at OPENLANE

Who We Are:

At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: https://www.autofinance.com/

AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit https://corporate.openlane.com/.

AFC’s Core Values: 

Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own.

Powered by Passion. We believe that “passion is our superpower” and that every success is built upon the commitment and perseverance of our employees.

Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination.

Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other’s efforts.  We stand committed to the success of our customers.

Position Overview

The BDC Inside Sales Rep. will perform customer service and corporate level sales support for AFC branches, Area Sales Managers and Marketing. The BDC Inside Sales Rep. must be a self-starter that strives to meet or exceed sales and production goals while supporting AFC’s profitable growth and revenue objectives. Identify sales opportunities to educate and up-sell customers on AFC & OPENLANE products and services. Become subject matter expert on all AFC products and services including, a proficiency with the features and functionality of AFCdealer.com, ADESA.com and Salesforce.com. Train and educate dealers on key websites to grow AFC’s portfolio.

Responsibilities and Duties:

• Ensure proper follow-through on all directives from BDC management.  Maintain a good rapport and flow of communication with the BDC department employees.

• Inbound/Outbound activities such as: up-sell customers, lead qualification, utilization campaigns, and lead management.

• Ensure customers receive prompt, efficient and courteous attention.

• Monitor individual production and performance metrics to ensure that goals are met.

• Position requires strong solution selling skills to directly impact the floorplan and revenue goals for AFC.

• Increase overall amount of vehicles floored with AFC through outbound and inbound calls to prospects and current AFC customers.

• Enter inbound and outbound sales activities in Salesforce.com.

• Responsible for meeting or exceeding minimum sales requirements as determined by BDC management.

• Identify sales and up-sell opportunities and offer AFC/OPENLANE solutions to prospects and AFC customers.

• Maintain up-to-date awareness of and comply with AFC’s company policies and procedures.

• Report customer, industry or market trends to BDC management.

• Work in a team environment developing innovative solutions that drive growth with integrity, improved effectiveness, and integration throughout the organization.

• Process all online applications and direct to the appropriate branch/site locations.

• Performs other duties as assigned.

Educational Requirements and Qualifications

• High School Diploma required.  College degree a plus.

• Minimum of one (1) to two (2) years of Inside Sales and/or Customer Service.

• Automotive related industry experience a plus but not required.

• Working knowledge of Microsoft Outlook, Excel, CRM PowerPoint and Word, as well as the ability to use the Internet for research purposes.

• Excellent interpersonal and telephone skills required.

• Strong organizational, time management and follow-up abilities are required.

• The ability to work in a very fast paced and challenging work environment is essential.

• Telephone, computer, standard office equipment.

What We Offer: 

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match 

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer 

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and meaningful advancement 

Sound like a match? Apply Now - We can't wait to hear from you!