Inside Sales Specialist - PGT Innovations

The Inside Sales Specialist coordinates and administers customer relations activities including customer disputes, special discounts, as well as communications with the outside Sales team.

• Confers with sales managers and customer’s representatives to determine proper pricing for large orders and special products with no standard pricing. 
• Receives escalated customer complaints and requests for back charges beyond sales representative approval levels. 
• Evaluates complaints and back charges, recommends and/or determines appropriate action using authorized discretion in the final resolution. 
• Composes written communication in response to dealer complaints. 
• Maintains contact with customers and outside Sales throughout dispute.
• Reviews and authorizes, within approval level, special discount requests from customer service and sales representatives. 
• Compiles and analyzes data used by Sales, such as special discounts. 
• Develops procedures for sales operations, and upon approval of procedures, ensures compliance by Sales Representatives and other sales employees. 
• Formulates procedures for systematic retention, protection, retrieval, transfer and disposal of records.
• Maximizes productivity of Sales team through proficient use of appropriate software applications, such as Excel and others as assigned.
• Trains new Sales Representatives in deployed CRM tools. 
• Creates queries of sales data and develops standard and ad hoc reports.
• Maintains proper documentation for tax liability and audits. 
• Evaluates and disperses leads from various resources such as PGT website, DIS, Trade Professionals and Marketing. 
• Determines if Company offers appropriate product for application, conducts initial investigation and forwards leads if appropriate.
• Analyzes requests from potential new distributors. 
• Using established criteria, determines if potential new distributor is a lead and then coordinates a meeting with the Sales leadership.
• Coordinates and assists in the layout, ordering and installing of new or replacement products in our Trade Show Booths.

Nice-to-Haves:​ ​

• At least five years of customer service/sales experience at PGTI
• Strong English language skills to communicate effectively with customers, Spanish is a benefit but not required
• In-depth knowledge of PGTI products and their applications
• Accurate mathematical skills to conduct analysis, calculate discounts and pricing, review back charges, etc
• Ability to make sound decisions with limited supervision
• Understanding of construction techniques and appropriate fenestration
• Knowledge of field repair costs and techniques
• Ability to deal effectively with diverse types of people
• Advanced level proficiency in:

• AS 400
• Web Weaver
• CRM systems as assigned
• Data Warehouse
• Word and Excel

On March 28, 2024, PGT Innovations was successfully acquired by MITER Brands and incorporated into the organization’s portfolio. MITER Brands is a family of leading window and door brands united by a passion for quality and relentless pursuit of 100%.

WHY WE’RE DIFFERENT

We have one purpose: Build the most valued window and door brand in America. But, like all great things, that journey starts by bringing together a team of the most passionate, experienced and dedicated window experts in the industry. From our team to our customers and our communities, we strive to inspire deeper engagements and new possibilities for all. Because we believe that business is always personal.

PEOPLE FIRST ISN'T JUST A CATCHPHRASE.

It's a value we live every day. We make investments for the long-haul, to ensure the success of all. Because when our people win, we all win.

DOING THE RIGHT THING IS IN OUR DNA.

Through best practices, strategic investments and our relentless Pursuit of 100%, we strive for higher quality, greater precision and more efficiency in everything we do.

WE SERVE OUR CUSTOMERS AT A DEPTH THAT OTHERS CANNOT.

We find every opportunity to deliver seamless engagements and the extraordinary experiences that lead to valued, long-lasting relationships.

#PGTHP