Inside Sales Supervisor - Koch Engineered Solutions

Chentronics is seeking an Inside Sales Supervisor to join our team in Norwich, NY. This role will be responsible for the growth and development of the Inside Sales team and will report directly to the Sales Manager. This individual will partner with and coach Inside Sales Account Representatives, leverage their comparative advantages and develop profitable long-term strategies in conjunction with our Outside Sales Team.

What You Will Do

• Oversee the day-to-day Inside Sales team's activities
• Train the Inside Sales Representatives to take ownership of various customer relationships
• Drive and encourage transformation within the team
• Identify ways to profitably drive customer experience.
• Manage relationships with customer's key decision-makers
• Respectfully challenge yourself and others to find innovative solutions and areas for improvement
• Identify and execute strategies with clear and effective communication with stakeholders
• Prospect new accounts and generate profitable incremental business
• Respond to customer inquiries for product information, availability, order status, pricing, and invoice reconciliation
• Be committed to continuous improvement, while maintaining positive attitude toward everyone's ideas

Who You Are (Basic Qualifications)

• Prior experience in customer service, sales, or in managing customer relationships and/or accounts
• Experience in Microsoft Excel, Word & PowerPoint.
• Experience managing sales teams.

What Will Put You Ahead

• Experience working for a manufacturing company
• Previous supervisory or team lead experience
• Experience with Salesforce or other CRM platforms
• Associate's Degree or a minimum for five (5) years of experience in a sales or customer support role

Depending on experience, the anticipated compensation for this role will be $70,000-$85,000.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .

Who We Are

Chentronics, LLC, a Koch Engineered Solutions group company and a part of Koch Industries, is an ISO 9001 manufacturer of industrial grade ignition and flame safety systems for a wide variety of fuels and burner system applications. From natural gas to bunker grade crude, Chentronics manufactures powerful systems for reliable ignition and dependable flame detection. Our systems ignite and detect flame on flares, burners, boilers, pilots, gas turbines, and other applications for global markets including Utilities, Petrochemical, Industrial, and Marine applications. We offer state of the art ignition and flame safety solutions tailored to each of these markets. Chentronics is looking for enthusiastic professionals who enjoy engaging our customers and developing innovative products to serve their needs. www.chentronics.com

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information.