Inside Sales Supervisor - HR Collaboration Group LLC

Inside Sales Supervisor

This role is located in Warsaw, IN

Do you enjoy working independently and within technical teams to create and deliver solutions to customers? Do you want to work for an organization where you can make an impact? Want to be a part of a Company who cares about your opinion and future?

Then we have a place for you!

What We Offer:

• Exciting, innovative, collaborative, and flexible remote/office work environment
• Challenging and progressive career development
• Competitive salaries and bonus program!
• Comprehensive Health & Wellness programs
• Retirement Program with Employer Match!
• Best practice Paid Time Off policies and paid holidays
• Open communication, recognition programs, and team-building events
• And much more to motivated, results-oriented individuals who want to make a real difference in their community and role

What You'll Do:

As the Inside Sales Supervisor, you will plan, manage, and lead the daily operations of the Inside Sales Team, ensuring efficient processes, high team performance, and exceptional customer experiences to meet or exceed sales targets and profit margins.

Your Accountabilities in the Role:

• Plans prioritizes, and supervises the day-to-day activities of the Inside Sales Team, ensuring efficient workflow, task prioritization, and sales metrics are achieved.
• Monitors and evaluates individual and team performance metrics, providing feedback, training, and coaching to ensure sales targets and service standards are met.
• Assigns leads, customer inquiries, and tasks to team members based on workload and strengths to ensure timely follow-up and effectiveness.
• Handles complex or overflow leads to meet individual goals and support the team.
• Listens into customer calls to help understand gaps, opportunities, and areas of enhancement to help build the success of the team.
• Monitors CRM usage and data entered, ensuring the team maintains accurate records of customers, sales activities, and project status.
• Oversees the resolution of customer issues or escalations, collaborating with others departments as needed to ensure customer satisfaction.
• Reviews and provides daily and weekly performance updates to the Supervisor, identifying challenges, gaps, and opportunities to recommend/execute on corrective actions or improvements.
• Reviews and analyzes customer accounts and project statuses to identify potential growth opportunities, renewals, or risks.
• Collaborates with internal teams to ensure smooth order fulfillment, delivery schedules, and post-sale support.
• Stays up to date on product knowledge and sales techniques to align to market trends and customer needs.

Position Requirements:

• Education: Bachelor's Degree in Sales, Business or related field; or an equivalent combination of education and experience
• Experience: 3+ years of B2C consultative/inside sales experience with 2+ years supervisory/mentoring experience. Experience within a related manufacturing/building materials industry preferred.
• Certifications: N/a
• Functional Skills: Skilled in planning, delegating, and prioritizing tasks to manage multiple responsibilities and ensure efficient team operations. Self-motivated, forward thinker with the ability to research, plan, and execute sales initiatives. Strong follow-through to close sales. Capable of assigning and balancing workload based on team strengths and responsiveness to customer inquiries. Strong organization, problem-solving, with detail-oriented data management and analytical skills for tracking performance metrics and identifying growth opportunities or risks. Able to become a subject matter expert in all product installations, with a goal-focused approach to achieve team targets. Strong business and technical skillset with the ability to sell solutions-based products.
• Technology Skills: Proficient skills in Microsoft Office and E-commerce support software.
• Communication Skills: Strong written and verbal communications skills. Ability to demonstrate and present information to others.
• Leadership/ Behaviors: Proactive and customer-focused, with the ability to coach, mentor, develop, and influence team members to reach individual and team goals. Collaborative and relationship-oriented, able to build rapport, skills, and confidence across internal and external teams. Strong networking skills with ability to influence others; driven, competitive, intuitive, and goal-oriented, trustworthy, and dependable. Clear communicator with ability to adapt and navigate various environments and situations. Skilled in conflict management and able to resolve issues tactfully, even under pressure and interruptions while maintaining professionalism and fostering positive outcomes. Independent and solutions-driven, with strong decision-making abilities and assertiveness to influence the sale; flexibility to adapt to varied personalities and circumstances in pursuit of team success.
• Culture Match: Thrives in a fast-paced office environment, with a strong drive to optimize processes and make impactful improvements while being a collaborative, respectful team player focused on continuous learning and problem-solving. Energetic, with a sense of urgency to meet operational needs.

Other Important Information:

Pay/Salary: Salaried Position; Base plus commissions. Salary is commensurate with proven expertise.

• And, the compensation will grow as the team member grows!

Reports To: Director of Sales & Marketing

Core Hours: 8:00 am - 7:00 pm (schedule can be flexible; will work approx. 8 hours within this timeframe)

Typical Work Week: M-F; 40 hours a week on average

Direct Reports: None

Travel: Limited - 5%