Inside Sales Team Lead - Lincare

The Inside Sales Lead provides leadership for the Sales Specialists matters relating to the servicing of customers.

      • Achieve call center and individual quality and productivity goals in accordance with established objectives

      • Manage individual projects and contribute to other operational initiatives outside of team responsibilities

      • Provide guidance and leadership skills to Sales Specialist Supervisors and assist with management and direction of their sales teams

      • Key contributor in overseeing agent workload and ensuring patient management program is efficient and maximized for business performance

      • Focus and maintain performance efforts of the team on current business goals

      • Work to ensure that the team of Specialists is conducting their responsibilities in a professional and courteous manner

      • Serve as a knowledgeable and productive part of the managerial team

      • Implement and monitor new initiatives to enhance the performance of the team and the center as a whole

      • Oversee training of new Specialists assigned to the team and provide refresher training as needed

      • Identify opportunities for efficiency improvements

      • Participate in the Vital Few yearly initiatives

#SLS

#SLS

      • Read, write, and perform calculations and the English language effectively

      • Work independently

      • detail-oriented with excellent organizational skills

      • Communicate independently, with personable and effective writing and speaking skills

      • Work in a normal office environment utilizing a computer approximately 75% of the time

Education and Experience:

      • High School diploma or GED required

      • Bachelor's Degree preferred

      • 4-6 years of customer service-call center experience

      • 1-2 years of inside phone sales experience

      • supervision experience preferred

      • Inbound/outbound call blending call center experience in a multi-site environment

      • Proven leadership skills in coaching, developing, and training call center personnel

      • Demonstrated history of meeting performance objectives

      • Health care experience preferred

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled