Inside Sales - Alcom of Maine
Winslow, ME
About the Job
POSITION: Inside Sales Representative
STATUS: Exempt
REPORTS TO: Director of Sales
DATE: September 2024
DIRECT REPORTS: None
POSITION SUMMARY:
The Inside Sales Representative performs sales and customer service functions for existing accounts in a fast-paced manufacturing environment.
FUNCTIONS AND RESPONSIBILITIES:
- Initiate customer contact to sell new or existing products.
- Initiate customer contact and perform sales promotional programs.
- Manages complete sale life cycle to include quote, review, and order confirmation.
- Actively manages customer accounts to include open sales, outstanding invoices, etc…
- Conducts customer follow-up on past sales and product delivery.
- Assists end-user inquiries and directs them to proper channels for resolution.
- Communicate with geographically separated manufacturing facilities to ensure customer orders are complete and understood.
- Maintains customer database to track and document interactions.
- Attends sales meetings or educational activities to stay current on the latest product developments, trends, and competitor’s movements in the marketplace.
- Works with Account Support Representative to ensure timely processing of orders.
- Assists in the management of the Alcom Orders email account.
- Enter quotes and orders into Quickbooks and present them for review and approval.
- Communicates with dealers when orders have missing or incorrect information.
- Coordinates with CAD Technician to develop drawings for custom Work Orders.
- Coordinates with Purchasing to order custom parts on Work Orders.
DESIRED EDUCATION/EXPERIENCE:
- High School diploma or GED with two to three years of related experience and/or training or equivalent combination required
- A Bachelor’s degree in business is preferred; an associate's degree with one to two years of related experience will be considered.
- Proficiency in Microsoft Excel and Microsoft Word required
- Experience with Quickbooks and Customer Relationship Management system preferred
KNOWLEDGE, SKILLS, AND ABILITIES:
- Ability to write reports and business correspondence professionally.
- Ability to effectively establish rapport, present information, and respond to questions from managers, dealers, customers, and the general public.
- Ability to sell and explain product offerings.
- Excellent oral, written, and listening communication skills
- Ability to apply basic accounting concepts, including calculating discounts, percentages, and volume.
- Excellent organizational skills
PHYSICAL AND ENVIRONMENTAL REQUIREMENTS: This job operates in an office environment and is largely sedentary. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets, and fax machines.
EOE
$50,000-$65,000 + Commission
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